field service engineer

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 

JOB STATEMENT

Responsible for field services delivery during pre-sales, middle-sale and post-sales, including but not limited, technical communication, installation and commissioning, inspection and maintenance, site troubleshooting and repair, and also remote services to customers.

Deliver the professional field services in a cost-effective manner and in line with service standard and process, to meet customer satisfaction.

Support sales to drive the business growth.

JOB DUTIES AND RESPONSIBILITIES (in addition job statement)

1.       Comply with EHS policy and make sure the services are delivered in line with company policy and guideline.

2.       Responsible new equipment installation and commissioning service. Coordinate with project team and capital sales, and closely work with customer to make sure the site service is delivered in a cost-effective manner.

3.       Provide technical communication, product operation and maintenance training to customer.

4.       Quickly response to the customers on equipment troubleshooting and site repair, fix the issue and recover the operation, escalate to the supervisor/manager in a timely manner if not solved.

5.       Identify the service opportunity, work out the value-added technical proposal of product maintenance, performance/application optimization, and submit the supervisor/Manager.

6.       Feedback the product quality quickly, make the analysis and proposal, coordinate with related teams to address the site issues for customer satisfaction.

7.       Identify business opportunities, prompt the service solution to customer by closely working with sales team.

8.       Work closely with sales team to provide full support to customers and drive the business growth.

9.       Submit all the required reports to the management by deadline.

10.    Other duties assigned.

INTERANL AND EXTERNAL INTERFACES

l  Market Area Capital Sales

l  MSE Sales

l  Life Cycle Services (LCS) Teams

l  Product Support

l  Project team

l  Customers

QUALIFICATIONS AND EXPERIENCE

l  College degree or above degree with technical background.

l  3 years’ experience in mining industry as field service role, site service project management preferred.

l  Solid knowledge of mining products with strong technical background and hands-on experience.

l  Strong communication, co-operation, interpersonal and presentation skills to work with internal and external interfaces.

l  High sense of urgency to solve the customer issues and meet deadline.

l  Self-motivated, can work under pressure.

l  Written and oral English is a plus.

SKILLS AND ABILITIES:

l  MS office (Word, PPT, Excel).

l  Can understand the mechanical drawings and manuals in English language.

l  Ability to travel overnight frequently at short notice

Hiring Manager: Lingjun Hu

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com