Technical Support GBP

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 11/29/2024

Introduction

We are seeking a Technical Support for the Grinding, Bulk, and Pyro (GBP) to join our team. You will be responsible for providing technical knowledge for internal and external customer technical support requests, including technical assistance to the Customer Service Representative. In this position, you will report to Senior Manager, Sales Support USA Services.

This position is mainly located in York, but we are happy to offer flexible working arrangements, including hybrid options. This position will require around 20% - 25% travel globally. 

What You’ll Do:

• Technical Support: Assist the Market Area Account Manager, Technical Sales Support, and Customer Service Representative team through Salesforce, providing drawings, specifications, and other technical documentation.
• Documentation Input: Contribute to technical documentation, including manuals and service workbooks.
• Systematic Case Handling: Ensure efficient case handling through our workflow ticketing system, adhering to agreed response and resolution times.
• Quotation Development: Support MTO, CTO, and ETO quotation development through solution definition and technical research.
• Expert Troubleshooting: Provide technical expertise in troubleshooting, process knowledge, operation, and maintenance for equipment.
• Warranty and Complaints: Participate in warranty claims and handle customer complaints effectively.
• Field Support: Assist installation and Field Service teams.
• Training: Act as a trainer for internal courses, sharing your knowledge and expertise.
• R&D Support: Collaborate with R&D and product development teams.
• Inspection Reviews: Support inspection report reviews and provide recommendations.
• CRM Maintenance: Validate and maintain the CRM with equipment operational information.

Who You Are:

• Educational Background: Engineering degree or relevant technical experience in the Grinding, Bulk, and Pyro area.
• Experienced Professional: Minimum 5 years of progressively responsible experience, including interpreting customer specifications and customer relations.
• Customer Service Champion: Proven capabilities in customer service and satisfaction.
• Evaluator: Capable of assessing customer needs, including occasional plant visits.
• Problem Solver: Willing to actively engage in problem-solving opportunities.
• Tech-Savvy: High level of computer skills, including Excel, Word, PowerPoint, Salesforce, and SAP.
• Motivated and Determined: Highly motivated individual with the ability to work in a time-sensitive setting and meet deadlines.
• Mechanical Aptitude: Proven ability to read and interpret engineering drawings.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact Ashley Koepke, Sr. Talent Acquisition Specialist at ashley.koepke@metso.com.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. 

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial