Technical Sales Support BDH Manager

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 10/20/2025

Introduction

We are seeking a Manager, BDH Technical Sales Support to join our team. You will be responsible for leading a team of BDH (Beneficiation, Dewatering and Hydrometallurgy) Technical Sales Support product experts, executing the business line product strategy for sales growth and profitability. In this role, you will work closely with Account Managers and Product Specialists to develop customer solutions and drive business growth. You will report to the Director, TSS/FS/REP, USA Mining Services.

This position is mainly located in York PA, with up to 50% travel required. Flexible working arrangements may be available.

Team you belong to:

You will join a team of technical sales support specialists dedicated to delivering product expertise and supporting sales growth for BDH (Beneficiation, Dewatering and Hydrometallurgy) products. Our team collaborates closely with Account Managers, Product Line, Commercial Proposal, and Customer Logistics organizations. We value teamwork, customer focus, and continuous improvement, with team members located across various regions.

What you’ll do:

• Manage the day-to-day operations of the Market Areas BDH (Beneficiation, Dewatering and Hydrometallurgy) Technical Sales Support team.
• Work with the sales team to implement campaigns, manage opportunity funnels, set priorities, and develop solutions.
• Collaborate with Product Line to deploy new product information, campaigns, best practices, sales training, and technology-specific value arguments.
• Ensure Site Account Managers have adequate training and support to sell BDH products.
• Oversee timely progress of sales cases from lead to proposal and negotiations.
• Coordinate strategic sales initiatives for BDH products.
• Support the Commercial Proposal Team in reviewing complex proposal offerings.
• Develop and maintain relationships with Customer Logistics to ensure cost competitiveness, proposal development, quality products, and appropriate inventory levels.
• Participate in monthly Product Line reviews, opportunity funnel discussions, sales reviews, resource planning, and market intelligence gathering.
• Support Life Cycle Service for contract renewals and new opportunities, providing product knowledge to reduce maintenance costs and recommend modifications or replacements.
• Provide product-level information to assist the sales team with yearly forecasts.
• Ensure follow-up on installations and gather information for product improvements.
• Maintain detailed market intelligence in cooperation with the Sales Area organization.
• Understand the market, competition, and industry best practices for defined technology, ensuring sales cases are built accordingly.
• Ensure compliance with sales process, proposal, and risk management procedures.
• Support warranty process, IB validation, inspection report reviews, recommendations, and solution definition.
• Perform other duties as assigned by management.
• Be prepared to spend at least 50% of the time at customer sites.

Who you are:

• Engineering degree or relevant technical experience.
• Minimum 5 years’ experience in progressively responsible positions, including interpreting customer specifications and customer relations.
• Familiarity with the broad range of Metso BDH products.
• Strong customer service and satisfaction capabilities.
• Ability to evaluate customer needs, including occasional plant visits.
• Willingness to actively engage in problem-solving opportunities.
• High level of computer skills (Excel, Word, PowerPoint, Salesforce, SAP).
• Highly motivated, able to work under pressure and meet deadlines.
• Strong drive and performance orientation.
• Excellent communication, cooperation, interpersonal, and presentation skills.
• Ability to read and interpret engineering drawings; strong mechanical aptitude.
• Capable of managing multiple projects simultaneously, prioritizing tasks, and working in a fast-paced environment.
• Skilled at building and managing internal relationships and understanding customer needs and market requirements.

What’s in It for You:

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. 
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication. 

Get in touch:

Want to rise above the possible with us? Click ‘Apply now’ to leave your application. 

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.  

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com