Training Support Specialist

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 07/27/2026

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Introduction to the Role

The Training Support Specialist provides essential coordination, logistical support, and training development expertise across Field Services, Repairs, and Customer teams. This role ensures training events run smoothly, materials are prepared and distributed, and systems accurately reflect learning progress. 

A key part of the role includes developing and maintaining operational and safety training packages in collaboration with key stakeholders, ensuring all content meets local safety standards, regulatory obligations, and legislative requirements. 

Working closely with the APA Training Manager, this role supports both internal and external training delivery and contributes to the success of certification, competence development, and compliance initiatives. 

Key Responsibilities 

Training Package Development & Compliance 

• Develop, update, and maintain training packages for operational, technical, and safety training. 

• Ensure all training content aligns with local safety regulations, legislative requirements, and organisational standards. 

• Collaborate with subject matter experts, HSE teams, and operational leaders to validate training materials. 

• Maintain governance and version control of training documents, assessments, and records. 

• Support continuous improvement of training programs based on feedback, audit outcomes, and regulatory changes. 

Training & Event Coordination 

• Organise catering for training sessions. 

• Prepare and maintain training rooms and facilities. 

• Coordinate training materials provided by Metso Academy. 

• Maintain shared facility calendar and notify Bayswater team of upcoming events. 

• Manage customer training packs (Metso promotional items) and attendance certificates. 

• Order supplies via COS dashboard. 

Certification Support 

• Send recognition emails and distribute certification packs (polo shirts, drink bottles, cooler bags, framed certificates, vouchers). 

• Update certification tracking spreadsheets and communicate progress to relevant stakeholders. 

• Add training registrations to Learning Point. 

• Support OEM Competence Map for REP and FS. 

• Support onboarding of new starters. 

• Update training matrices. 

• Maintain Training inbox. 

• Support Repairs certification processes. 

• Add certified technicians to the Certified Channel. 

• Support Global Trainers and MA Technicians visiting APA 

Customer Training Logistics 

• Save training materials to USBs 

• Support APA and Global trainers. 

• Provide mobilisation coordination for MA Trainers to customer site. 

• Support with Salesforce opportunities reviewing Training Dashboard. 

• Liaise with Sales Manager and customers for training proposals, preparation and delivery. 

• Assist Sales Account Managers with quotes and booking training rooms. 

• Support Aggregates Training, as required. 

• Perform Work in Progress reviews. 

• Review Training Feedback Portal and provide feedback to trainer 

Training Tools & Resources 

• Manage VR headsets and liaise with Academy contacts. 

• Maintain training aids and register. 

• Support Train-the-Trainer (TTT) initiatives and planning for Metso Academy Training participants. 

Skills 

• Develop structured operational, technical, and safety training packages aligned with legislation. 

• Apply strong compliance awareness across regulatory, safety, and governance requirements. 

• Demonstrate excellent organisation skills to manage schedules, logistics, materials, and multiple training events. 

• Coordinate effectively with trainers, sales teams, customers, and technical stakeholders. 

• Communicate clearly and professionally across diverse audiences. 

• Maintain a customer‑focused approach when supporting training proposals and delivery. 

• Use learning systems and administrative tools confidently, maintaining accurate records and training data. 

• Solve problems proactively and adapt to fast‑moving environments and changing training needs. 

• Work collaboratively, building trust and supporting new starters, visiting trainers, and team members. 

Experience: 

• 3+ years’ relevant experience in similar role 

Qualifications 

• Cert IV in Training and Assessment (TAE40116 or TAE40122) 

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

WHAT’S IN IT FOR YOU?

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com