Project & Warranty Manager

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 12/07/2026

Primary Location:  

Perth or Brisbane

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Here in Asia-Pacific, our APA Minerals Delivery group brings that expertise to life on customer sites across the region, delivering the equipment and plant projects that keep our customers’ operations running. We’re a team that takes pride in doing what we say we’ll do, backing each other, and having a bit of fun along the way.

Our Global Organization strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles, we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

The role

This is a broad and varied role. We are seeking a commercially minded Project and Warranty Manager to join our APA Minerals Delivery team who is agile, adapts quickly as priorities change, and takes the initiative to shape the role and its environment. Reporting to the Director, Delivery APA, you will be a member of the APA Minerals Delivery Leadership Team and contribute to how we deliver for our customers and learn as a business. Your work will span project delivery from handover to execution, warranty management, and sharing lessons learned across the team.

You will work closely with Project Managers, Business Lines, Sales, Engineering, Procurement, Quality and Aftermarket to ensure projects are delivered safely, predictably and profitably. You will own execution, commercial and contractual obligations and customer relationships, with scope to improve how we work.

Key Responsibilities:

• Project delivery: Manage and deliver allocated projects across the full lifecycle, from handover through execution, taking accountability for safety, schedule, cost, margin, cash flow, quality and customer outcomes.
• Customer and stakeholder engagement: Build strong customer and stakeholder relationships with clear, honest and timely communication on performance and emerging issues, including acting as the primary contact throughout warranty claims.
• Cross-functional coordination: Work with Sales, Business Lines and Aftermarket to ensure effective handovers, scope alignment and clear customer expectations, and coordinate Engineering, Procurement, Quality, Construction and Aftermarket to maintain execution momentum.
• Risk and change management: Proactively manage risks, issues, changes and contractual obligations, and drive timely resolution.
• Warranty management: Hold overall oversight of warranty claims across the project portfolio, supporting project managers through their warranty obligations and claims process from technical completion through to expiry of the defects liability period. Assess claim validity against contract terms and negotiate fair, timely close-out with customers and subcontractors. Take responsibility for issuing final notices of warranty expiry to customers.
• Root cause analysis and remediation: Lead root cause analysis and corrective actions, work with Engineering and Product teams on technical solutions such as redesigns and retrofits (reviewing drawings, specifications and requisitions against the contract), and coordinate site remedial work safely with minimal disruption to customer operations.
• Lessons learned: Capture lessons learned, recurring failure trends, cost-of-quality insights and process gaps, and feed them back to Project Delivery, Quality, Business Lines and Product Groups, building strong interfaces with Quality to resolve issues at the root cause.
• Continuous improvement: Identify opportunities to improve project controls, reporting, forecasting and delivery processes, and to create further value in the aftermarket space.
• Reporting: Report monthly on warranty project status, portfolio performance and forecast costs.
• Capability building: Coach project teams and Market Areas on warranty governance, escalation, records and handover expectations, and share your experience to drive consistent, effective project management.
• Leadership contribution: Contribute as an active member of the APA Minerals Delivery Leadership Team, shaping strategy, culture and continuous improvement across the region.

Essential

• Ability to manage competing priorities in a fast-paced environment, respond effectively to change, anticipate customer needs, recommend solutions and shape your role and environment.
• Significant experience managing complex projects, ideally in mining, minerals processing or heavy industrial environments, with a background in project delivery, warranty management, quality engineering, field service or a similar role involving large mechanical equipment or industrial plant.
• Strong commercial and financial acumen, covering budgets, margins, cash flow, forecasting and contractual risk, with a sound understanding of contracts and commercial terms and strong negotiation, cost optimisation and risk assessment skills.
• Strong project controls, scheduling and cost management capability, and a working knowledge of engineering, procurement, fabrication, machining, castings, quality control, construction and commissioning.
• The ability to read and interpret technical drawings and specifications.
• Hands-on root cause analysis and corrective action experience, using structured methods such as 8D, 5 Whys or fishbone analysis, backed by strong analytical skills and the ability to prepare clear commercial evaluations and recommendations.
• Excellent communication, relationship-building and stakeholder management skills, with the confidence to have honest, constructive conversations with customers, suppliers and colleagues at every level.
• The ability to motivate and influence others, whether or not they report to you, and to work independently and collaboratively across cross-functional teams in a matrix organisation.
• Proficiency in Microsoft Office and ERP systems such as SAP.
• Willingness to travel domestically and internationally, including stays at remote customer sites.

Desirable

• Qualifications in engineering, project management or a related discipline, or additional certifications in quality or reliability, such as ISO 9001 lead auditor or Six Sigma.
• Experience with minerals processing equipment and capital projects, across design, manufacturing, installation, commissioning or operations.
• Exposure to warranty management, claims resolution and quality management, including supplier warranty recoveries such as documenting claims and securing reimbursement or replacement equipment.
• Experience analysing warranty trends and cost-of-quality data to identify recurring issues and inform improvements.
• Experience using Salesforce, SAP or similar systems to track warranty cases, maintain claim records and report on resolution progress.
• Experience in continuous improvement and project performance initiatives, or contributing to a regional or functional leadership team.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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