Product Support Specialist - Mining Crusher Wears

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 06/22/2026

Introduction and Team you will belong to

The Product Support Engineer provides Tier 2 technical, commercial and application support for Mining Crusher Wears across APA / assigned Market Area, reporting to the Regional Product Support Manager / Business Support Manager – Mining Crusher Wears and partnering with Market Area sales, Tier 1 technical support, Product Management, Global Engineering/Tier 3, inventory, logistics and customers.

The role converts crusher wear, chamber optimization and crushing-circuit expertise into value-selling campaigns, complex proposals, trial plans, profitability improvements, product launches and customer solutions. It supports Metso and selected third-party crusher applications by combining site data, wear analysis, process modelling, pricing and inventory inputs to improve customer uptime, wear life, cost-per-ton, safety, delivery reliability and sales conversion.

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

The Role

• Execute Mining Crusher Wears segment and regional strategy with Sales and Business Line stakeholders; build campaigns, opportunity funnel, priorities and growth plans for the assigned APA geography.
• Support and/or lead complex sales cases as Tier 2 / Solution Lead, including chamber optimization, value-selling proposals, technical-commercial concept development, customer presentations, site visits, trial plans and negotiation support 
• Gather and validate crusher, circuit and process data using site inspections, customer interviews, reports, 3D scanning / point-cloud data and relevant tools; translate findings into wear-part recommendations, chamber designs and commercial value arguments.
• Coordinate with Global Engineering / Tier 3 on chamber optimization, engineering backlog prioritization, product suitability, technical escalations, trial results, wear profiles and non-standard solution requests 
• Act as the key product-support interface from MA Sales toward Service Product Management, taking frontline feedback into product development, delivery, pricing, quality and offering improvement 
• Review opportunities for profitability, technical risk and solution fit; support customer/contract-specific pricing exceptions where MALP or standard pricing requires escalation, ensuring margin discipline and documented approvals.
• Support availability and inventory planning for new business, chamber optimization trials and strategic opportunities, including regional stocking recommendations and inputs to supply, supplier and logistics planning optimization, engineering backlog prioritization, product suitability, technical escalations, trial results, wear profiles and non-standard solution requests.
• Drive new-product and innovation deployment by preparing value arguments, sales enablement material, best-practice guidance, technical content and launch support for MA teamsquality and offering improvement.
• Support execution of major contracts, warranty investigations, inspection reports, installed-base validation, credit proposals and corrective recommendations, ensuring issues are fact-based, commercially sound and escalated when required.
• Coach and train MA sales, TSS and customer-facing teams on offering, application selection, crushing process fundamentals, value selling, proposal quality, risk management and ways of selling.
• Maintain disciplined use of Salesforce/CRM, Teamcenter, NX, AutoCAD, PolyWorks, Bruno and MS Office as relevant; ensure proposal, inspection, modelling, data and decision records are accurate and auditable.
• Follow Metso HSE principles, sales process, proposal governance, risk-management procedures and ethical standards during customer engagement, site work, travel and commercial decision support optimization trials and strategic opportunities, including regional stocking recommendations and inputs to supply, supplier and logistics planning.

The successful candidate will possess the following:

Essential

• Bachelor degree in Engineering, Metallurgy, Mechanical/Process Engineering or equivalent mining-industry experience; strong technical orientation in crushing, screening, crusher wears, metallurgy, mechanical equipment, process performance and consumables sales.
• Proven field performance in parts/consumables sales or product support, with capability to convert site data and customer pain points into clear technical recommendations, value propositions, proposals and business strategies.​
• Strong commercial judgement, negotiation, presentation, relationship management, analytical problem-solving, time management and written communication skills; able to influence customers and internal stakeholders at multiple levels roposals and business strategies.​
• Practical capability with AutoCAD, PolyWorks/point-cloud analysis, 3D scanning, MS Office and relevant Metso systems/tools; familiarity with Teamcenter, NX, Salesforce and Bruno is preferred
• management and written communication skills; able to influence customers and internal stakeholders at multiple levels.​
• PolyWorks/point-cloud analysis, 3D scanning, MS Office and relevant Metso systems/tools; familiarity with Teamcenter, NX, Salesforce and Bruno is preferred.​
• Ability to travel approximately 25–50% across the assigned region, including site visits at short notice; current driver license, passport eligibility and ability to meet site access, HSE and drug/alcohol requirements ​

Desirable​

• Wear-part analysis, chamber optimization, crushing-circuit modelling, customer training, creative marketing/value-selling techniques, local supplier engagement and experience with both Metso and non-Metso crusher applications.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

 What's in it for you

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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