Product Specialist Crushing

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 08/04/2026

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Only those with full working right in Australia need apply.

Introduction to the Role

The Product Specialist - Crushing will drive customer success by maximising crusher performance, reliability, availability, and safety while providing world-class technical support and contributing to continuous improvement of Metso's crushing solutions and services. The role will leverage technical information, equipment data, CRM case management, and professional reporting to deliver measurable operational and commercial outcomes for both customers and Metso.

Key Responsibilities

Technical Support & Troubleshooting

• Serve as a subject matter expert on crushing equipment including jaw crushers, cone crushers, gyratory crushers, and crushing plants.
• Provide advanced technical expertise in troubleshooting, maintenance, operation, and optimisation
• Serve as the primary technical specialist for crushing technologies, supporting customers, field service teams, and sales teams
• Investigate equipment failures, process deviations, and operational issues using structured root cause analysis methodologies.
• Provide technical input for crushing circuit upgrades, modernisation projects, and equipment selection activities.
• Escalate complex technical issues to Tier 2 support teams, (product and Engineering) teams when required.

Customer & Site Support

• Provide remote and on-site technical support for crushing equipment throughout the equipment lifecycle.
• Support installation, commissioning, audits, process optimisation, and performance guarantee testing activities.
• Review crusher inspections and condition assessments, providing recommendations for corrective actions and lifecycle improvements.
• Support escalated warranty issues, customer complaints, and lead critical technical issues resolution
• Work closely with customers to optimise crushing circuit performance, liner utilisation, availability, and maintenance strategies.

Data Analysis & CRM Management

• Analyse operational, maintenance, reliability, and performance data to identify trends, root causes, and opportunities for improvement.
• Monitor and manage technical support cases within Salesforce CRM, ensuring timely updates, accurate documentation, and effective resolution.
• Own the end-to-end case management process including prioritisation, escalation, customer communications, and closure.
• Review CRM case trends and service metrics to identify recurring issues, response time improvements, and product improvement opportunities.
• Prepare high-quality internal reports, management summaries, customer reports, and executive presentations using technical and operational data.
• Manage improvement initiatives through analysis of service data, customer feedback, and operational performance trends.

Sales & Commercial Support

• Support Product Sales, Service Sales, and Account Managers with technical consultation and customer presentations.
• Assist in the development of technical solutions, service agreements, and retrofit proposals.
• Provide technical guidance for spare parts identification, crusher upgrades, and aftermarket opportunities.

Knowledge Management & Continuous Improvement

• Develop and maintain technical documentation, troubleshooting guides, work instructions, and best-practice recommendations.
• Contribute to technical knowledge databases and support the global crushing technical community.
• Monitor and analyse CRM case data to identify recurring issues, response time trends, and improvement opportunities.
• Facilitate customer workshops focused on crusher optimization, maintenance best practices, safety, and operational excellence.
• Review and communicate technical bulletins, product updates, service advisories, and safety notices.

Training & Capability Development

• Develop and deliver technical training programs for customers, field service personnel, and internal stakeholders.
• Support competency development and certification programs for crushing technologies.
• Act as a mentor and technical resource for service and support teams.

Safety, Quality & Compliance

• Ensure full compliance with Metso and customer Quality, Environment, Health & Safety (QEHS) requirements.
• Promote safe work practices during site visits, commissioning activities, inspections, and technical interventions.
• Maintain accurate Installed Base (IB) information and equipment operational records within CRM systems.

What you will need to succeed:

Skills & Experience - Essential

• Extensive hands-on experience with crushing equipment, including jaw crushers, cone crushers, gyratory crushers, and complete crushing plant operations.
• Demonstrated expertise in troubleshooting, fault finding, and performance optimisation of crushing equipment in mining, aggregates, or mineral processing environments.
• Strong knowledge of crushing circuit design, operation, maintenance, and process performance improvement.
• Experience conducting root cause analysis (RCA) and implementing corrective actions to resolve equipment failures and recurring operational issues.
• Proven ability to analyse operational, reliability, maintenance, and performance data to identify trends and drive equipment improvements.
• Experience providing technical support directly to customers, including site-based support, audits, commissioning, inspections, and performance testing.
• Strong stakeholder engagement and communication skills, with the ability to work effectively with customers, service teams, engineers, sales teams, and senior management.
• Experience preparing professional technical reports, customer presentations, recommendations, and executive summaries.
• Working knowledge of CRM or case management systems, including documentation, prioritisation, escalation management, and customer communication processes.
• Strong commitment to safety and compliance, with demonstrated experience working within Quality, Environment, Health & Safety (QEHS) frameworks.

Skills and Experience - Desirable

• Degree qualification in Mechanical Engineering, Mining Engineering, Metallurgy, or a related technical discipline.
• Previous OEM experience supporting crushing products, preferably within Metso, Sandvik, FLSmidth, Weir, Terex, or similar organisations.
• Experience supporting aftermarket services, including spare parts identification, upgrades, retrofits, service agreements, and lifecycle solutions.
• Experience developing and delivering technical training programs for customers, service personnel, and internal stakeholders.
• Proficiency with Salesforce CRM or similar service management platforms, including service analytics and reporting capabilities

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

What’s in it for you?

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com