Product Implementation Manager - APA

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 04/13/2026

Introduction to Role

The Product Implementation Manager APA is responsible for leading and promoting the introduction & development of Field Service offerings in the Asia Pacific Market Area in alignment with the Solutions strategy. Through our Professional Services business governance, this area is accountable for ensuring new Life cycle services concepts are executable in a technical lens.

Operating within the Product Implementation function, this role bridges Field Service Product Development, Professional Services, Market Area Sales and Field Service teams to deliver productized service offerings. This includes ensuring market readiness, structured product launch activities, and sustained service performance by defining service scope, enabling capabilities, ensuring technical support & instructions, and embedding continuous improvement.

Due to operational requirements the candidate can be located in Perth or Brisbane. Please note only those with full working rights in Australia need apply as company sponsorship is not offerred as part of this employment opportunity.

Main Responsibilities

· Developing the technical competence to start up new and enhance the existing expertise of field services teams to support current installed base.

· In alignment with the product sales teams, this role is to support business development by providing technical input and promoting Field Service & Repairs product offerings.

· Identify opportunities for innovation to optimize the performance of metso technology including but not limited to Digital Inspections and remote monitoring.

· Support the productization of services to be executed under LCS management

· Ensure customer operational readiness plan is successfully implemented with the necessary resources in place – maintenance plans are feasible to be executed with wears & spares and labour recommendations

· Transfer technical knowledge to customers, field service & repairs personnel, apprentices to achieve continuity and high-quality service delivery.

· Inputs into training & development team to maintain an accurate platform of technical documents

· Ensure baseline performance data is captured for continuous improvement.

· Ensure customer enquiries are logged and kept current in CRM for tracking & visibility.

· Include the sales team in any commercial discussions that may occur through the technical development process with customers.

· Escalation of any lessons learned through the productization ramp up to the key stakeholders

· Contribute to capability assessments of the service centres readiness to support the offsite maintenance of new product implementation.

· Work with the Global and the local market area training and development manager to support the training requirements for new product implementation.

Essential Qualifications & Skills

· Mechanical Engineering degree or equivalent experience

· Strong background in asset management, reliability engineering, or technical services within an OEM or heavy industrial environment.

· Proven record with business development within mining or heavy industry.

· Proven ability to lead field execution, and complex service delivery.

· Proven leadership across multidisciplinary technical and commercial teams is preferable.

· Five (5) years applicable industry, company and products and services knowledge/experience.

· Prior field service experience is highly desirable.

· Autonomous, capable of making decisions, work with minimum supervision.

· Excellent communication skills, spoken and written.

· Capability from demonstrated experiences to make quick, accurate decisions relative to problem solution and problem liability.

· Experience in leading and managing teams across multiple geographical locations will be highly regarded.

What You’ll Gain

• A leadership role in a diverse, inclusive, and collaborative team.
• The opportunity to shape service operations in a dynamic market.
• A chance to grow professionally while contributing to our long-term success.
• A workplace that values safety, innovation and continuous improvement.

What's in it for you

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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