Process Technical Support Engineer

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 03/18/2026

Introduction and Team you will belong to

Product Technical Support Engineer is responsible for providing process technical support to our customers and internal stakeholders in the Asia Pacific Market Area. The primary focus in the short term is the support of key Stirred Mill customers with operational improvement and equipment optimisation. Stirred Mills at Metso is inclusive of HIG Mills, VTMs, SMDs, Tower Mills etc.

This will include ongoing site presence to support both internal and customer stakeholders with analysing and interpreting equipment operating data, assisting with equipment audits and plant surveys, communicating information and findings between stakeholders, and leading improvement initiatives with the customer.

Please be aware that the travel requirements for this position can be at times upwards of 50%.

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

The Role

• Provide process technical support for customers within the Asia Pacific Region, including Plant Operations Support, Metallurgical Optimisation, Data Analysis & Reporting, and Continuous Improvement.
• Participate in regular site-based visits, with the intention of providing product-based process technical support. Work closely with the Technical Sales Support Team to identify customer needs and potential opportunities.
• Provide Site Visit reports and technical recommendations.
• Assist with the scoping, execution and analysis of process audits and surveys of customer equipment, both to identify issues, and rectify issues and as part of improvement initiatives.
• Assist with lab-based testwork to support on-site optimisation initiatives.
• Support commissioning and ramp-up of new plants or circuits.
• Keep abreast of new developments in industry by reviewing current technical literature, seminars, trade shows, technical associations, etc.
• Encourage customers to avail themselves of our service capability to develop funded regular programmed field inspections of our equipment.
• Demonstrate a cooperative team approach and collaboration with local and global Metso teams, working both on the product and with process support.
• Develop a thorough working knowledge of products.
• Provide feedback to all stakeholders on opportunities on site and develop these opportunities where appropriate.
• Assist Sales Department and Proposals in equipment selection and sizing, technical clarifications, and technical clarification meetings.

The successful candidate will possess the following:

Essential

• A chemical engineering/metallurgy degree or similar with five years related experience in a process engineer/metallurgist environment, preferably working with Stirred Mill equipment.
• Proven ability to apply technical principles and scientific thinking to a wide range of intellectual and practical problems.
• Intermediate computer literacy with various types of office-based software skills.
• Experience with metallurgy-specific tools such as METSIM, JKSimMet.
• Experience with process simulation and modelling, and statistical data analysis of site process data.
• Must have current motor vehicle license and passport.
• Must be able to travel both domestic and overseas.
• Must be able to pass random medical and drug tests.
• Ability to work in and make a positive and professional contribution to a team environment.
• Well-developed presentation skills, oral and written communication skills with good negotiation ability.
• Excellent time management skills
• Ability to identify, understand and interpret customer needs and provide timely solutions utilising the available technical and market support resources.
• Ability to build and nurture strong customer relationships, including at senior levels, and manage relationships with both customers and consultants to maximise business opportunities.
• Ability to develop sound business strategies to achieve objectives and company goals.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

 What's in it for you

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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