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Insides Sales Account Manager

Primary Location: 

West Perth, WA, AU

 

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

 

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

 

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

 

This is your opportunity to make an impact and rise above the possible.

 

Job posting end date: 05/01/2026

 

Introduction and Team You Will Belong To

The Inside Sales Account Manager role is a high-impact commercial position designed for a professional who thrives in independent account ownership, proactive customer engagement, and growth execution.

 

In this role, the employee is responsible for managing and growing a portfolio of accounts with established and emerging growth potential. Operating primarily in an office-based, digital-first environment, the ISAM ensures strong commercial outcomes while delivering consistent customer experience and value.

 

The role requires the ability to work autonomously, apply strong problem-solving skills, and demonstrate resilience in a target-driven environment. The Inside SAM is also expected to effectively use modern analytics and AI-enabled sales tools to analyse account data, identify opportunities, and drive business growth across the account portfolio.

 

While primarily office-based, travel to customer or mine sites may be required from time to time.

 

The Role Responsibilities

 The Inside Sales Account Manager is responsible for delivering sustainable commercial growth through proactive account ownership, customer engagement, and disciplined sales execution.

  • Manage and grow an assigned portfolio of accounts with established and emerging growth potential
  • Develop a deep understanding of customer installed base, operating context, and short‑term service needs
  • Proactively engage customers to identify opportunities within existing products and services
  • Independently identify customers with growth potential and execute structured actions to increase account value, long‑term engagement, and strategic relevance
  • Maintain consistent customer engagement primarily through phone, video, and digital channels, supported by selective onsite interaction
  • Build and maintain a healthy sales funnel and drive order intake performance
  • Own opportunity leads from identification through to order intake
  • Prepare and manage standard quoting and offerings, leveraging internal stakeholders to deliver customer‑relevant solutions
  • Analyse customer data including sales history, installed base, equipment ageing, and visit reports using CRM analytics and AI‑enabled insight tools
  • Follow up quotations and proposals to secure orders
  • Apply AI‑enabled sales and analytics tools to identify opportunity patterns, prioritise actions, and improve sales effectiveness
  • Collaborate with Sales, Services, Supply Chain, Product, and Finance teams to resolve customer and delivery‑related challenges
  • Apply structured problem‑solving skills to overcome objections, constraints, or technical‑commercial barriers
  • Demonstrate resilience and persistence in progressing opportunities through complexity or resistance
  • Take ownership of issues through to resolution, escalating appropriately when required
  • Ensure full compliance with sales process, proposal management, and risk management procedures
  • Maintain accurate and disciplined use of CRM systems, including customer activity logging and opportunity management
  • Complete sales handover documentation to support effective transition into service delivery
  • Support yearly budgeting, monthly forecasting, and weekly order intake reporting
  • Communicate product and service updates to customers and provide structured feedback to the organisation
  • Actively support Metso’s health, safety, and ethical standards and demonstrate behaviours aligned with company values

 

The Successful Candidate Will Possess the Following
To be successful in this role, the candidate will bring a combination of commercial experience, technical capability, and personal attributes aligned to a high‑performance sales environment.
  • Degree or Diploma in Metallurgy, Process Engineering, or a similar discipline (desirable)
  • Proven track record of five years or more in achieving sales targets
  • Demonstrated consistent year‑on‑year revenue growth in complex, high‑value sales environments
  • Proven experience selling services, solutions, and lifecycle offerings, not solely capital equipment
  • Strong ability to interpret technical data, process flows, and operational performance metrics
  • Strong commercial acumen with the ability to balance technical value and financial outcomes
  • Highly autonomous, self‑driven, and comfortable operating in a target‑driven environment
  • Outstanding negotiation, influencing, and executive‑level communication skills
  • Consultative mindset with a strong customer‑outcome orientation
  • Resilience, accountability, and a strong performance focus

 

What's in it for you?

  • Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
  • Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
  • Annual bonus - global incentive programs tied to business and performance targets.
  • Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
  • Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
  • A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
  • A work environment where safety is always the number one priority – both your physical and mental health is our priority
  • A competitive base salary reflective of your skills and experience with annual incentive program
  • Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
  • Gender neutral parental leave - 18 weeks paid in full
  • Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
  • Comprehensive medical benefits including discounted private health insurance for employees and immediate family
  • Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
  • Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

 

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

 

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

 

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

 

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

 

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

 

metso.com

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