Customer Service Specialist

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 07/14/2026

Only those with full working rights in Australia need apply and we make note this role is offered as an 18 month fixed term contract arrangement and is not a permanent opportunity at this time.

Who we are?
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven. 

Our culture
Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Introduction to Role:

Located at our West Perth office you will join a team of 12 and be responsible for quotation and order open backlog management for the entire quotation and order life cycle.

Main Responsibilities:

• Courteous, efficient handling of customers enquiries. Reply to customers within the same day. Quotation for standard parts issued to customer within 48 hours.
• Responsible for quotation and order open backlog management for the entire quotation and order life cycle.
• Responsible for order expediting and feedback to customer.
• Support to Specialist Order Execution when requested and at times when workload and enquiry rate is high in Order Execution team.
• Handling inquiries, Quotations, Sales orders and Customer Claims.
• Implements quality assurance and quality control documentation in accordance with Metso supply quality standards and procedures.
• Use telephones and other voice to voice platforms e.g. Teams as well as CRM system e.g. Salesforce, to reach out to customers and service local and global operations teams to gain updates, confirmations, liaise issues and proactively drive excellent customer experience.
• Actively participate in weekly team meetings and updates. Co-ordinate meeting with Site Account Managers to discuss upcoming shutdowns, events, customer experience.
• Own the customer day-to-day relationships.
• Undertake ongoing necessary training to become competent and resourceful.

To succeed:Essential

• Experience using SAP
• Able to collaborate with external and internal stakeholders
• Proven customer handling skills and a customer satisfaction focus
• Detailed understanding of quotation and order fulfillment processes
• Working knowledge of verbal and written English
• Basic understanding of relevant technologies
• The ability to build professional relationships with key stakeholders at all levels of the business
• Excellent time management skills, the ability to multi-task
• The ability to prioritise urgent enquiries and work towards a deadline
• The ability to self-manage and work independently as required

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

What's in it for you

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Get in touch
Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com