Customer Order Expeditor

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 07/14/2026

Due to the operational requirements of this position the successful candidate will be located in Brisbane, Sydney or Perth.

Please note this position is an 18-month fixed term contract and only those with full working rights in Australia need apply.

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

About the Opportunity

We are seeking a highly organised and proactive Customer Order Expeditor to join our operations team on a 18-month contract.

This role plays a critical part in ensuring customer orders are delivered on time and in full by actively managing order execution, resolving exceptions, and coordinating across multiple stakeholders. You will be at the centre of delivery performance, ensuring risks are identified early and actions are taken to protect customer commitments.

This is an opportunity to work in a fast-paced environment where your ability to prioritise, communicate, and problem-solve will have a direct impact on customer satisfaction and operational performance.

In this role your Key Responsibilities will be:

• Manage customer order execution
• Monitor order progress, identify delays, and take corrective action
• Ensure customer delivery dates are actively managed and met
• Expedite critical orders
• Prioritise and drive urgent or high-value orders through to completion
• Coordinate with internal teams to remove blockers and accelerate delivery
• Resolve order exceptions
• Identify issues impacting delivery (e.g. supply delays, data errors, logistics constraints)
• Take ownership to resolve and escalate as required
• Coordinate cross-functional teams
• Work closely with Customer Service, Supply Chain, Logistics, and Operations
• Align stakeholders to deliver outcomes on complex or at-risk orders
• Maintain data accuracy
• Ensure system data (ATP, delivery dates, order status) is accurate and up to date
• Support clear and reliable customer commitments
• Provide visibility and reporting
• Track order status, risks, and performance
• Provide updates to stakeholders and highlight priority actions
• Drive continuous improvement
• Identify recurring issues and process gaps
• Contribute to improving order execution and delivery performance

What You Bring

• Ideally 2-3 years’ experience in Supply Chain, Logistics, or Order Management roles
• Familiarity with ticketing/case management tools (e.g., Salesforce or similar) is an advantage
• SAP S/4HANA (or similar ERP system) – strong requirement
• Experience with order management and ATP/delivery scheduling processes within ERP
• Strong understanding of order management and delivery processes
• Ability to prioritise and manage multiple tasks under pressure
• Confidence working across multiple stakeholders and functions
• Strong problem-solving and analytical skills
• Excellent communication skills and customer focus
• A proactive mindset with a bias for action

Why Join Us?

• Be part of a high-impact operational team
• Gain exposure across end-to-end supply chain and customer operations
• Play a direct role in improving on-time delivery and customer satisfaction
• Build valuable capability in order execution and expediting
• Work in a collaborative, fast-paced environment

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

 What's in it for you

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com