Business Development Manager - Service Operations

Primary Location:

West Perth, WA, AU Jakarta, ID Karratha, AU

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 05/05/2026

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Introduction and Team You Will Belong To

The Business Development Manager – Service Operations is a senior, field‑based commercial role responsible for driving sustainable growth across a defined territory. Reporting to the Director – Sales, this role works in close partnership with Sales Directors (North & South) and the Director, Service Operations.

You will operate as part of the wider sales and service leadership community, collaborating with service operations, technical specialists, and account management teams to position the organisation as a long‑term operational partner to customers. The role is highly autonomous and suited to an experienced commercial leader operating in complex mining and industrial environments.

The Role – Responsibilities

The core purpose of this role is to deliver revenue, margin, and market share growth by expanding service, repairs, aftermarket, and lifecycle solutions across the region. Key responsibilities include:

Owning and delivering orders, revenue, and gross margin targets for the assigned territory
Developing and executing regional growth plans aligned with market conditions and installed base opportunities
Proactively identifying and developing new service revenue streams, including service agreements, upgrades, retrofits, and reliability solutions
Leading strategic and key customer relationships, acting as the primary commercial interface for service operations
Building strong, multi‑level customer relationships across operational, technical, procurement, and executive stakeholders
Conducting site visits and operational assessments to identify performance improvement and reliability opportunities
Translating technical insights into data‑driven, commercially compelling proposals and business cases
Maintaining a strong understanding of market dynamics, competitor activity, and emerging industry trends
Managing pipeline, forecasting, and deal governance through Salesforce CRM with high commercial discipline
Championing a zero‑harm safety culture and ensuring ethical, compliant business practices

The Successful Candidate Will Possess the Following

The successful candidate will bring a strong combination of commercial leadership, technical understanding, and customer‑centric capability, including:

A Bachelor’s degree in Engineering (Mechanical, Mining, Civil) or a related technical or commercial discipline
7–10+ years’ experience in senior business development or sales roles within mining, heavy industry, or industrial services
A proven track record of consistent revenue growth in complex, high‑value service and solutions environments
Demonstrated experience selling services, solutions, and lifecycle offerings rather than purely capital equipment
Strong ability to interpret technical data, operational performance metrics, and process flows
High commercial acumen with the ability to balance customer value and financial outcomes
Excellent negotiation, influencing, and executive‑level communication skills
A consultative, customer‑outcome‑focused mindset
High autonomy, resilience, and accountability in a field‑based role
Willingness to travel extensively within the region

What's in it for you?

Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
A work environment where safety is always the number one priority – both your physical and mental health is our priority
A competitive base salary reflective of your skills and experience with annual incentive program
Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
Gender neutral parental leave - 18 weeks paid in full
Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
Comprehensive medical benefits including discounted private health insurance for employees and immediate family
Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com