Technical Support Representative - Comminution Equipments

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 03/27/2026

Introduction

We are seeking a Technical Support Representative (TSR) to join our Process Solutions – Canada Sales and Services team. You will be responsible for delivering expert technical support to customers, developing operating game plans, and establishing strong, trust-based relationships. This involves troubleshooting technical issues, providing product guidance, and collaborating closely with internal and external stakeholders. Your role plays a crucial part in supporting customer success and maximizing equipment performance, which will positively impact customer satisfaction and operational efficiency.

In this position, you will report to the Director, Process Solutions – Canada Sales and Services.
This position is located in Wabush, Labrador, Canada. However, it involves up to 50% travel to customer sites.

Team you belong to

You will join a team of technical and commercial experts dedicated to delivering high‑performance solutions that help customers optimize their operations. The team is currently expanding market presence, developing innovative product offerings, and strengthening customer engagement.

You will collaborate closely with internal stakeholders such as Account Managers, Product Specialists, Engineering, and Field Service, and with external stakeholders including mine site engineers and operations teams.
Our team culture is built on collaboration, innovation, and customer focus. Team members are located across Canada and globally.

What you’ll do

• Respond to customer inquiries on comminution equipment (horizontal grinding mills, Vertimills (VTM), crushers, screens), including troubleshooting and product performance questions.
• Provide expert guidance on equipment installation, operation, and maintenance.
• Diagnose and resolve technical issues with support from Metso’s technical teams.
• Address product-related concerns promptly and professionally to maintain high customer satisfaction.
• Collaborate with engineering and service teams to develop solutions for complex technical challenges.
• Offer recommendations on preventive maintenance schedules and best practices to maximize uptime.
• Coordinate customer satisfaction activities (NPS).
• Promote compliance with Metso’s safety standards, policies, and procedures at all customer sites.

Who you are

• 5–10 years of experience in mining, preferably with hands-on experience in comminution circuits and related products.
• Degree in Mechanical Engineering, Mining Engineering, or equivalent practical experience.
• Strong knowledge of comminution processes and industrial applications.
• Proven hands-on experience in installation, troubleshooting, repairs, and technical investigations.
• Excellent diagnostic and problem‑solving skills related to comminution circuit applications.
• Strong written and verbal communication, organizational, and analytical skills.
• Fluent in English (spoken and written); French is considered an asset (nice-to-have).
• Self‑motivated, well‑organized, and able to work independently with minimal supervision.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com