Site Account Manager, Labrador and Newfoundland

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 07/25/2025

Introduction

We are seeking a Site Account Manager to join our team. You'll connect with key decision-makers at the site level, maintain active, long-term partnerships, and champion Metso's value-adding offerings. You'll propose ambitious, growth-driven order intake budgets, consistently forecast, and achieve order intake and net sales targets. In this position, you will report to Sales Manager - Eastern Manager.

This position is mainly located in St Johns, Newfoundland, but we are happy to offer flexible working arrangements, including hybrid options. There will be 75% travel required for the role.

Team you belong to

You will join a team of experts dedicated to building strong, long-term relationships with key decision-makers and driving growth. We are passionate about promoting Metso's value-adding offerings and strive to achieve ambitious sales targets. We are currently working on enhancing client engagement strategies and developing innovative solutions to meet our clients' needs. 

What you’ll do

• Relationship Management: Know, document, and share information about key site personnel, their responsibilities, and decision-making authority.
• Customer Activities: Oversee and coordinate customer visits and meetings.
• Seamless Cooperation: Ensure smooth collaboration between customers and Metso functions, coordinating resources for customer-facing activities.
• Value Promotion: Understand customer business and effectively communicate Metso’s added value.
• Business Growth: Target and deliver profitable growth from allocated sites.
• Sales Activities: Drive site sales activities and strategic planning with the site account team.
• Decision Insights: Understand customer Capex and Opex decisions and buying timelines.
• Business Development: Lead Metso's business development to enhance long-term partnerships.
• CRM Management: Ensure leads and opportunities are managed in CRM, maintaining and sharing site information.
• Account Planning: Drive site-level account planning and implementation across all Metso offerings.
• Business Analysis: Conduct continuous business analysis using Metso systems, defining site-level budgets and forecasts.
• Business Reviews: Conduct regular business reviews with customers and Metso teams.
• Resource Allocation: Decide on resource use for promotional activities within plan and budget.
• Unified Approach: Lead a unified Metso approach towards the customer, ensuring efficient information sharing.
• Customer Satisfaction: Orchestrate customer satisfaction surveys and develop action plans based on feedback.
• Continuous Improvement: Document and follow up on site findings and concerns, supporting continuous improvement.
• Accounts Receivable: Support accounts receivable and payment collections as needed.

Who you are

• Experience: 5+ years managing key accounts within the mining industry, with over 60% of time spent on site.
• Skills: Expertise in Sales, Account Management, Customer Relationship Management, and working closely with sales, product management, and services.
• Tech Savvy: High level of computer skills (Excel, Word, Outlook, Salesforce) and knowledge of CRM systems.
• Strategic & Tactical: Ability to see the big picture, plan, and organize effectively.
• Communication: Excellent negotiation, communication, and presentation skills.
• Knowledge: Understanding of customer business, industry, Metso portfolio, and services business.
• Networking: Strong networking skills and experience in a large matrix organization.
• Leadership: Strong leadership and relationship-building skills, with a bias for action and detail-oriented behaviors.
• Motivation: Highly motivated, able to work under stress and meet deadlines.
• Strategy: Proven ability to develop and execute successful sales strategies.
• Interpersonal Skills: Strong communication, cooperation, interpersonal, and presentation skills to manage internal and external interfaces.
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What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, , and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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