Customer Interaction Project Manager

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 05/15/2026

Job Details

We are looking for a Customer Interaction Project Manager to join Technical Development Team in Vilnius. You will be responsible for the stable operation and ongoing development of the ServiceNow platform supporting finance service management. Acting as a bridge between finance stakeholders and technical teams, the position supports requirements definition, solution delivery, and user support to ensure efficient service delivery and a positive user experience.

Key Responsibilities:

• Ensure stable daily operation and continuous development of the Finance ServiceNow platform with a strong focus on usability and positive user experience. Maintain and improve Finance Service Catalogs, ensuring consistency and alignment with finance processes.
• Collaborate closely with finance stakeholders to translate business needs into clear functional requirements and support prioritization of change requests based on business value and development capacity.
• Act as a key liaison between business users and ServiceNow development team to ensure timely and accurate solution delivery.
• Coordinate and support system changes across development, UAT, and deployment to ensure solution quality and usability.
• Own user queries and incidents end‑to‑end within system scope, ensuring timely resolution and a positive customer experience.
• Provide user guidance and support to ensure effective system usage and adoption, promote ServiceNow as a key platform for finance service requests and customer interaction. 
• Maintain functional documentation, user instructions, and related communication materials.
• Participate in other cross-functional projects aimed at enhancing customer experience.
• Act as a backup for designated colleagues to ensure continuity of service delivery.

Basic requirements for the position:

• Bachelor’s degree in Information Systems, Finance, or related field
• Understanding of ServiceNow platform capabilities, including workflows, service catalogs and integrations or experience with other ticketing or service management systems is a strong advantage
• Strong understanding of what high‑quality customer service means in practice, with the ability to advocate customer service culture in system and process design
• Experience working closely with IT teams and coordinating system development or enhancement projects
• Ability to translate business needs into clear functional requirements and explain technical concepts in user‑friendly language
• Strong analytical and problem‑solving skills, with a customer‑service mindset
• Proactive, detail‑oriented team player with strong communication and stakeholder collaboration skills
• Advanced written and spoken English; additional languages considered as an advantage
  
  

We Offer

• Challenging opportunities contributing to Metso’s industry leading solutions in a friendly, respectful and global environment
• Modern office in Vilnius city center
• Hybrid work model, international workcation opportunity
• Compensation to help you establish your home office
• Additional holiday days
• Systems training, e-learning courses, webinars, company events
• Professional development, including financial support for ACCA
• Private Health Insurance + other flexible benefits
• Flexible salary from 3000-3500 EUR monthly/Gross + annual bonus

Please note that we will start reviewing candidate CVs as soon as they come in and arranging interviews with suitable candidates before the job ad deadline.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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