Customer Interaction Project Manager

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 12/30/2025

We are looking for a Customer Interaction Project Manager to join Finance Systems Team in Vilnius. You will develop, maintain, and optimize the ServiceNow platform to support finance processes, ensuring it delivers a high-quality experience for end users. 

Key Responsibilities

• Collaborate closely with finance stakeholders to understand business needs and gather detailed requirements.
• Prepare and document clear functional specifications for ServiceNow enhancements and new features.
• Act as a liaison between finance users and the ServiceNow development team to ensure accurate and timely implementation.
• Manage and prioritize the requirements backlog, aligning development tasks with finance goals and priorities.
• Maintain and continuously improve GBS Service Catalogs within ServiceNow, ensuring consistency and a user-focused approach.
• Promote ServiceNow as a key platform for finance support requests and process automation.
• Communicate updates, new features, and ongoing issues to stakeholders in a clear and timely manner.
• Provide guidance and support to end users to ensure smooth adoption and effective use of the platform.
• Participate in other cross-functional projects aimed at enhancing customer experience.

Basic requirements for the position

• Degree in Finance, IT, Business Administration, or related field.
• Excellent stakeholder management skills, ability to work closely with finance teams and technical developers.
• Ability to gather, analyze, and translate business requirements into functional specifications for IT developers.
• Strong communication skills for explaining technical concepts to non-technical audiences
• Experience working on user experience-related projects.
• Understanding of ServiceNow platform capabilities, including workflows, service catalogs, and integrations is a plus.
• Proactive approach to identifying process improvement opportunities.
• Proficiency in English; other languages are an advantage.

We Offer

• Challenging opportunities contributing to Metso’s industry leading solutions in a friendly, respectful and global environment
• Modern office in Vilnius city center
• Hybrid work model, international workcation opportunity
• Compensation to help you establish your home office
• Additional holiday days
• Systems training, e-learning courses, webinars, company events
• Professional development, including financial support for ACCA
• Private Health Insurance + other flexible benefits
• Flexible salary from 3100-3600 EUR monthly/Gross + annual bonus

Please note that we will start reviewing candidate CVs as soon as they come in and arranging interviews with suitable candidates before the job ad deadline.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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