Service Coordinator

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date:

Introduction

We are seeking a Service Coordinator to join our growing Services team. You will play a key role in supporting our technicians and ensuring smooth operations through effective administration and coordination. This role is based at Tomago and reports to the Field Service Manager – East.

Team you belong to

You will be part of a dynamic team of Technicians and Coordinators located across Australia. We operate in a fast-paced environment that values collaboration and teamwork. You will work closely with internal stakeholders nationwide and external partners to deliver exceptional service.

What you’ll do

• Ensure site inductions, medicals, and certifications are maintained for technicians to meet site compliance requirements.
• Maintain Customer Portals to ensure site compliance information is accurate and up to date.
• Book travel arrangements as needed for service technicians.
• Manage a Salesforce purchase order queue and collaborate with Customer Service to ensure service jobs are created accurately and promptly, with all required details provided.
• Create FSM work orders for service jobs, schedule technicians prior to commencement of works, and help close work orders promptly upon invoicing.
• Maintain a Service Register to track outstanding works, works in progress, and future works.
• Monitor job completion, process invoicing within two weeks of completion, and prepare a detailed invoice summary for each job in accordance with site-specific requirements and supporting documentation.
• Review and provide feedback on regular reports, including analysis of high and low margin jobs, work-in-progress (WIP) status, and timesheet variances.
• Issue purchase order numbers as required and accurately match purchase orders and invoices to appropriate service jobs.
• Process daily paperwork as required for service-specific jobs.
• Coordinate labour hire and documentation for site attendance.
• Perform other general administration duties as required.
• Commitment to Metso safety procedures and KPIs.

The Person:

To be successful in this role the person will need to possess the following;

• Minimum 3 years’ experience in an Office Administration role.
• Experience working within the Mining Service Industry, with knowledge of mine site requirements, procedures, and policies.
• Intermediate to advanced computer literacy, including MS Office (Word & Excel).
• Experience using SAP databases.
• Strong ability to manage and prioritize tasks to achieve timely results.
• High attention to detail with the ability to collate data and reconcile costings to finalise invoicing accurately.
• Ability to work both independently and collaboratively within a team.
• Customer service mindset with strong communication skills.

What We Offer

At Metso, we value our people and provide a supportive and inclusive work environment with a strong focus on wellbeing and development. You’ll benefit from:

• Wellbeing & Safety: Access to occupational healthcare, generous benefits, mental health support, and wellness incentives.
• Rewards & Recognition: Participation in a global incentive program linked to business and individual performance.
• Inclusive Culture: We are committed to building a diverse, equitable, and inclusive workplace where everyone can thrive and grow.
• Professional Growth: Learning opportunities, mentoring, education support, and access to a global network of experts.
• Global Collaboration: Join a connected and collaborative team where open, respectful communication drives results.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com