Field Service Technician - Pumps

Primary Location:

Tomago, NSW, AU Paget, QLD, AU

Introduction to the Role

We are seeking a Field Service Technician (Pumps) to join our Service Operations team. You will be responsible for providing hands-on mechanical service and technical support to customers across the East Coast region, specialising in pumps and pumping systems. Acting as the technical liaison between customers, internal product groups and sales teams, you will play a critical role in supporting equipment reliability, reducing downtime, and delivering exceptional service outcomes.

In addition to field service activities, this role will support workshop pump overhaul and repair activities within the service centre. This position is based in Tomago and Mackay and reports to the Field Service Supervisor.

Main Responsibilities

Complete pump inspections, condition assessments and technical evaluations.
Perform installation, commissioning, maintenance, overhaul and repair of pumps and pumping systems.
Diagnose equipment faults and identify practical, cost-effective solutions.
Support planned shutdowns, breakdown maintenance and site service activities.
Provide technical liaison between customers, product divisions and sales personnel.
Analyse pump and component failures and escalate technical matters where required.
Read and interpret engineering drawings, schematics and technical documentation.
Supervise and coordinate field service projects on customer sites.
Support quotation development by providing scope, planning and technical recommendations.
Complete service reports, timesheets and expense documentation following site work.
Promote Metso products, services and reliability solutions to customers.
Support workshop pump repair and overhaul activities as required.
Participate in continuous improvement, quality and safety initiatives.
Some interstate travel may be required. This role includes physical work requirements.

To Succeed

Essential

Mechanical Fitter trade qualification or equivalent.
Demonstrated experience maintaining, repairing or overhauling pumps, rotating equipment or heavy industrial machinery.
Strong commitment to safety and compliance with site and company standards.
Ability to perform mechanical fault-finding and equipment diagnostics.
Ability to read and interpret engineering drawings and specifications.
Strong communication and customer relationship skills.
Physically fit and able to pass a pre-employment medical with no site restrictions.
Ability to work independently and manage competing priorities.
Current driver's licence.
Ability to travel and work at customer sites as required.
Provide standard hand tools applicable to assigned tasks.

Desirable

Experience with slurry pumps, centrifugal pumps or pumping systems.
Mining, shutdown or field service experience.
Understanding of pump performance, reliability and maintenance practices.
High Risk Work Licences including Forklift, Dogging, Rigging or EWP.
Working at Heights and Confined Space certifications.
Ability to prepare routine reports and correspondence using Microsoft Office applications.
Experience working within mining, mineral processing or heavy industrial environments.

The Ideal Candidate

Safety-focused with a proactive approach to hazard identification and risk management.
Customer-focused and committed to delivering high-quality service outcomes.
A strong team player who collaborates effectively across field, workshop and technical teams.
Reliable, accountable and committed to quality workmanship.
Self-motivated and capable of working independently in the field.
Passionate about technical problem-solving and equipment reliability.
Interested in developing specialist pump knowledge and advancing their career within the business.