Specialist, Order Management

pecialist, Order Management, CNS CHN

We are seeking a Specialist, Order Management to join our CNS Order Management CHN Team. In this role, you will be responsible for overseeing the end-to-end order execution, ensuring customer CNS orders are accurately booked, processed, and delivered on time.

This position requires close collaboration with production, procurement, and logistics and MA teams to develop effective delivery plans using the right tools and techniques. The focus is on optimizing the flow of goods, information, and services to meet company goals for efficiency, quality, and customer satisfaction.

This role is critical to supporting our business operations and reports directly to the Head of CNS Order Management CHN.

About the Team

You will be part of a diverse and collaborative team of order management professionals located across the globe. Our mission is to streamline delivery processes, meet service level agreements, and continuously improve customer satisfaction.

Key Responsibilities

• Ensure consistent and high-quality execution of order processing and demand release to the supply chain within the defined region.
• Collaborate with key stakeholders to ensure timely and efficient information flow throughout the delivery process.
• Apply best practices in backlog management to ensure on-time delivery.
• Proactively identify and mitigate risks related to critical supply chain elements that may impact delivery timelines.
• Act as the main point of contact for internal stakeholders, managing day-to-day relationships and resolving order-related issues.
• Align delivery commitments with customer expectations, consistently meeting or exceeding service level agreements.
• Ensure compliance with Metso’s processes, policies, and guidelines.

Who You Are

• Bachelor’s degree in supply chain management, Logistics, Business Administration, Engineering, or a related field.
• Minimum of 5 years of experience in order management, supply chain, Operation Procurement or production planning.
• Proficiency in English.
• Experience working with SAP systems.
• Strong communication and interpersonal skills, with the ability to influence and collaborate across all levels. Skilled in conflict resolution and stakeholder mediation.
• Advanced analytical and problem-solving skills, with a data-driven approach to decision-making.
• Strategic thinker with excellent organizational and multitasking abilities.
• Proficient in Microsoft Office applications and SAP.
• Comfortable working in a fast-paced, high-pressure environment, managing multiple priorities simultaneously.

What's in it for you

· An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.

· Safe work environment – For Metso, safety is a fundamental value. Our goal is to demonstrate leadership and vision in promoting a safety culture.

· Compensation and rewards - Remuneration and benefits structure aligned with market practices, offering an attractive package through a balanced composition that contains fixed and variable remuneration, in addition to health care, dental plan, life insurance, private pension, food ticket, among others, according to current policies.

· Flexibility – We defend personal interactions and face-to-face collaboration associated with an open and flexible work environment, valuing the balance between personal and professional life.

· A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

· Extensive learning opportunities - We encourage ongoing dialogues, feedback sessions, internal mobility opportunities, mentoring programs, training and development, among other ambitious projects and global opportunities.

· Interaction without borders – Take advantage of our network of colleagues around the world to exchange experiences and knowledge. We carry out the work together, through open and honest communication.