Head of Backlog & Exception Management CHN

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 

TO BE CLEANSED PER MARKET AREA SPECIFIC INFO

Execute Global Standards & Governance

•Implement and enforce global backlog and exception management standards, policies, and thresholds within the region.

•Ensure regional adherence to order backlog governance, customer date methodology, and escalation rules.

•Maintain auditable and consistent processes across Market Areas in the region.

Regional Backlog Ownership & Performance

•Own regional backlog health, including standard, special, and exception backlog.

•Drive actions to improve OTD, NSA accuracy, backlog aging, and late backlog reduction.

•Monitor throughput, bottlenecks, and rework levels; initiate corrective actions.

Exception Handling & Expediting

•Lead Market Area exception handling and expediting for critical customer cases.

•Prioritize cases according to global rules while balancing regional customer impact.

•Escalate cross‑regional or structural issues to the global BEM Head with clear recommendations.

Market Area & Cross‑Functional Interface

•Act as the primary regional interface to Market Areas when system‑driven information is insufficient.

•Coordinate with Supply Chain, Order Management, Production, Sourcing, and Customer Logistics to resolve constraints.

•Support Sales and Market Areas with fact‑based delivery commitments and risk transparency.

•Partner other support functions across BAs to ensure customer‑facing commitments align with MA needs

Data, Analytics & Reporting

•Ensure accuracy and timeliness of regional backlog, Order and customer date data.

•Deliver regional KPI reporting (OTD, NSA accuracy, late backlog, efficiency KPIs).

•Provide insights on regional risks, constraints, and trends to global leadership.

Continuous Improvement & Capability Building

•Drive regional process improvements aligned with global transformation initiatives.

•Identify automation, tooling, and data quality improvement opportunities from regional operations.

•Build and maintain regional backlog expertise (key/super users, best‑practice sharing).

Hiring Manager: Juho Sopanen

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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