FSE Technician

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. 

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.  

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.  

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 03/31/2026

We are seeking a Field Service Technician, to join our FSE Team. The successful candidate will be responsible for but is not limited to providing Metso’s customers with professional technical support of its products.  This position will coordinate and work closely with the Service Business Line Technical Support Teams to assure a common understanding/application of technical support and information to support and provide excellent customer service on Metso Equipment. 

In this position, you will report to Field Service / LCS Supervisor.

This position is mainly located in Swakopmund - Namibia.

TEAM YOU’LL BELONG TO

• You will join the FSE Team and work closely with internal and external stakeholders, such as Key Global & Local Customers within the Business Line, Key Suppliers and Local SBL Customer Service Support Teams.

WHAT YOU WILL DO

• Assures customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metso’s customers’ sense of urgency
• Establishes best practice customer technical support services for Metso equipment
• Supports internal / external customers with technical information facilitating the successful completion of assigned activities, responsibilities and service projects

• Identifies potential new product/spares offerings which result from the review and analysis of the process problem at hand
• Effectively and accurately install and commissions Metso equipment
• Undertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards
• Interpersonal skills are required due to regular interaction and feedback with the customers
• Provide accurate instructions and training to customers’ plant personnel and maximize Metso products and services

• Must be able to effectively and accurately work in a fast-paced environment on several projects simultaneously, with the ability to organize and prioritize tasks
• As required, coordinates, prepares, analyses and submits accurate and timely reports/feedback within Metso and Customers 
• Positive customer relations, communication and delegation skills are essential
• Experience and capabilities enable carrying out responsibilities with limited direction

• Special Projects as assigned by Manager
• Perform routine and non-routine maintenance activities
• Identify and report any risk of component or equipment failure
• Inspect, install, adjust and maintain mechanical machines and equipment on site
• Component rebuild & replacement
• Perform alignments
• Proficiency in trouble-shooting hydraulics, pneumatics
• Proficiency in welding/cutting
• Equipment lubrication
• Ensure work is carried out in a safe and efficient manner and provide input directed at improving the safety, efficiency and overall effectiveness and Reliability of equipment
• Provide input to Maintenance and Reliability improvement initiatives
• Recommend job plan and tool changes to Maintenance Supervisors
• Safely operate specific units of mobile equipment including overhead and mobile crane, forklifts, etc
• Follow all plant specific Policies E.g. No Smoking areas, lockout, Confined Space, Working at Heights, PPE, etc

WHO YOU ARE

• Matric (Grade 12)

• Trades Papers in Fitting - Essential
• Computer Literate
• Understanding and principles of customer relations and interaction
• Minimum 5 years’ field service experience on mining process equipment (Crushers / Mills) - Essential
• Ability to effectively communicate with a drive and performance orientation
• Ability to work in a team atmosphere
• Valid driver’s license (C1)
• Knowledge of ISO 9001 – 2008
• Knowledge of Mine Health and Safety Act
• Knowledge of Occupation Health and Safety Act

POSITION SPECIFICATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency and/or ability required.

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

• Leadership and relationship building qualities, a bias for action and detail-oriented behaviours are required
• A self-motivated individual with the ability to work under stress and meet deadlines
• Good communication, co-operation and interpersonal skills
• Strong technical, analytical and mechanical skills and abilities
• Willingness / Ability to travel internationally
• While performing the duties of this job, the employee is required to sit; use hands and fingers; reach with hands and arms; and talk or hear
• The employee is required to stand, walk, and climb or balance
• The employee must lift and/or move up to 15 kg
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus
• Use of keyboards, telephones, copiers, telefax, visits and movement, and travel experiences
• Climbing of stairs, ladders, scaffolds at jobsites and customer facilities

WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
• Compensation and rewards - Global incentive program tied to business and performance targets
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

GET IN TOUCH

Want to rise above the possible with us?

• Go to our website www.metso.com, click on careers and start your application

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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