Repairs Coordinator

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 06/26/2026

Introduction

We are seeking a Repairs Coordinator to join our Repair team at the Surabaya Service Centre. The Repairs Coordinator is responsible for end to end, from job initiation through completion, project management of repair/refurbishment and fabrication jobs.

In this position, you will report to the Service Center Manager. This role will be based in Surabaya.

What You’ll Do

• Receive inquiries and liaise with customers in regard to jobs arriving for repair
• Obtain relevant drawings and technical information and develop strip and assess, and repair scopes of work.
• Create job scoping and issue work packs to internal workshops or vendors to strip and assess items
• Compile and assess all information from strip and assess, then create cost estimates and detailed customer proposals
• Create job scoping and issue work packs to internal workshops or vendors to execute repairs
• Liaise with Repairs Technical Supports to answer technical queries from the workshops and vendors and advise on repair methods
• Maintain IP related documentation including but not limited to drawings, specifications, procedures and managed under the Metso document control system
• Create and maintain information in Repairs tools including but not limited to Repairs Management System (RMS), SAP, and Salesforce
• Monitor progress of jobs both inhouse as well as at vendors and ensure jobs are progressing as per planned
• Inspect all jobs prior to dispatch and sign off relevant documentation
• Review the profit margin achieved for each job
• Attend customer meetings, update on job progress and answer technical queries
• Maintain continual communication with customers, verbally, through emails, via work in progress reports and in meetings
• Investigate all negative customer feedback, put in place corrective actions to prevent a reoccurrence and respond appropriately to the customer

Who You Are

Essential

• Diploma/Bachelor in Engineering
• 5 years repairs experience in mining or heavy industry equipment
• Project management skills
• Experience in OEM service or maintenance operations
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment
• Ability to read and interpret documents such as safety procedures, operating and maintenance instructions and OEM technical manuals
• Proficiency in English
• Procifiency in MS Office suite

Desirable

• Metso product experience
• QAQC auditing experience
• Welding, machining, fitting knowledge

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Safe work environment – For Metso, safety is a fundamental value. Our goal is to demonstrate leadership and vision in promoting a safety culture.
• Compensation and rewards - Remuneration and benefits structure aligned with market practices, offering an attractive package through a balanced composition that contains fixed and variable remuneration, in addition to health care, dental plan, life insurance, private pension, food ticket, among others, according to current policies.
• Flexibility – We defend personal interactions and face-to-face collaboration associated with an open and flexible work environment, valuing the balance between personal and professional life.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - We encourage ongoing dialogues, feedback sessions, internal mobility opportunities, mentoring programs, training and development, among other ambitious projects and global opportunities.
• Interaction without borders – Take advantage of our network of colleagues around the world to exchange experiences and knowledge. We carry out the work together, through open and honest communication.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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