Engenheiro(a) Suporte Produto Sr

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 10/25/2026

Introduction

We are seeking a Senior Product Support Engineer to join our Sorocaba Technology Center-CWS team.

In this role, you will be responsible for leading the design and development of optimized, application-specific wear parts for Metso and third-party crushers, with a focus on improving durability and overall performance through Chamber Optimization. You will also provide technical guidance and support to key stakeholders, contributing to the continuous improvement, innovation, and sustainability of our product portfolio.

This position reports to Regional Product Manager – Mining Crusher Wears

This position is based in Sorocaba, São Paulo, Brazil, and involves occasional domestic and international travel.

Team you belong to

You will join a team committed to delivering customized solutions for our customers. As a member of the global Crusher Wears Engineering and Research & Development (R&D) team, you will focus on extending wear part-lifetime and improving overall performance. In this role, you will work closely with Technical Sales Support and Product Support teams across South America, collaborating to develop and implement solutions that address customer needs and drive continuous improvement.

The members in our team are in Brazil, Peru, Finland, USA and Australia.

Our team operates across South America and works closely with our global Crusher Wears organization. We promote a culture of open communication, collaboration, continuous learning, and strong ownership and commitment, encouraging our people to share knowledge, support one another, and continuously improve the way we work.

What you’ll do

• Lead crusher chamber optimization projects, understanding customer needs and developing customized solutions from concept through implementation, with a focus on wear part performance, lifecycle improvement, and cost optimization.
• Develop and present technical proposals and project documentation, monitoring their progress and regularly communicating status, progress, and results to leadership.
• Act as a technical reference for internal and external stakeholders on initiatives related to crusher wear parts.
• Manage items, documents, revisions, and technical information in the PLM system (Teamcenter), ensuring data integrity and accuracy.
• Utilize field performance data, wear analysis, and 2D and 3D simulations to evaluate products and drive continuous improvement.
• Identify and lead innovation opportunities, applying global best practices and incorporating knowledge of regional customer needs and challenges.
• Collaborate with local Market teams to collect and analyze field data, transforming field insights into opportunities for product development and improvement.
• Follow up on tested customized wear parts, collecting field performance results and sharing findings through Chamber Optimization Case reports.

 What We Expect from You

• Bachelor’s degree in Mechanical Engineering, Materials Engineering, Metallurgical Engineering, Mining Engineering, or related fields.
• More than 5 years of experience in engineering, preferably with experience in crusher wear parts or related heavy equipment.
• Experience in the analysis, design, and development of wear parts.
• Knowledge of wear mechanisms, material selection, metallurgy, and manufacturing processes, particularly casting processes and wear-resistant components.
• Strong knowledge of engineering and design tools, such as Siemens NX, Inventor, and AutoCAD, as well as familiarity with PLM systems, such as Teamcenter.
• Technical profile with a results-oriented approach, with the ability to analyze problems, develop solutions, and translate field requirements into improvement opportunities.
• Good written and verbal communication skills in English. Spanish proficiency will be considered an advantage.
• Excellent communication and interpersonal skills, with the ability to collaborate with and influence different functions, areas, and geographical regions.
• Technical field experience will be considered a plus.

What's in it for you

At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You’ll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.

We support your growth and wellbeing by offering:

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.

Safe work environment – For Metso, safety is a fundamental value. Our goal is to demonstrate leadership and vision in promoting a safety culture.

Compensation and rewards - Remuneration and benefits structure aligned with market practices, offering an attractive package through a balanced composition that contains fixed and variable remuneration, in addition to health care, dental plan, life insurance, private pension, food ticket, among others, according to current policies.

Flexibility – We defend personal interactions and face-to-face collaboration associated with an open and flexible work environment, valuing the balance between personal and professional life.

A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Extensive learning opportunities - We encourage ongoing dialogues, feedback sessions, internal mobility opportunities, mentoring programs, training and development, among other ambitious projects and global opportunities.

Interaction without borders – Take advantage of our network of colleagues around the world to exchange experiences and knowledge. We carry out the work together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click “Apply now” to submit your application.

For additional information, please contact the HR – Resourcing team.

We recognize that highly capable candidates may hesitate to apply unless they meet every listed requirement. If this role excites you, we encourage you to apply even if your experience does not align perfectly with every qualification.

You may be exactly the right candidate for the role.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com