Export Service Manager

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 12/31/2026

Introduction to the role：

This position is responsible to provide technical service of SRHeavy Stationary and Mobile (crushers, screens, etc.) and develop aftermarket business in export market.

The incumbent will provide customers and distributors technical support, field service, training on operation, maintenance, and service of the product.

Main responsibilities：

•    Effectively communicate with internal colleagues and external customers/distributor to response service requests, diagnosing equipment problems and providing timely and effective solutions.

•    Performing on-site repairs, maintenance, installations, start-up and training of equipment.

•    Respond to customer complaints and escalate complaints process internally to resolve the problem in a timely manner. 

•    Responsible to aftermarket business, managing with sales tools of aftermarket, negotiate with customer on contracts, to reach KPI on aftermarket sales.

•    Documenting service and aftermarket activities, including service reports, warranty reports, parts sales & inventory, and customer communication, to maintain accurate records and ensure traceability.

To succeed：

Essential

•    Fluency in English language 

•    Bachelor’s degree in mechanical engineering, electrical engineering or related field. 

•    5+ years of experience in crushing & screening industry as a service manager/engineer, field service technician or similar role in technical support and maintenance

•    Excellent problem-solving and diagnostic abilities, with the ability to analyze and resolve technical issues efficiently.

•    Customer-focused attitude with strong communication and interpersonal skills.

•    Ability to work independently and as part of a team in a fast-paced and dynamic environment.

•    Willingness to travel to customer sites as needed and work flexible hours, including evenings and weekends.

Desirable

•    Fluency communicating with customers in diverse regions.

Work Location：Homebase

· An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.

· Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys.

· Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.

· Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.

· A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

· Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

· Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Hiring Manager: Xi Luo 
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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