Export Service Manager

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 12/31/2025

工作职责JOB DUTIES AND RESPONSIBILITIES ：
1.    日常服务工作，如新设备/项目安装调试、故障响应、客户培训等
Work independently for daily service work, such as project startup, installation, regular maintenance and customer’s training etc;

2.    所负责客户的电话及现场需求响应，包含技术支持、问题的持续解决及跟踪等
Be responsible for customer’s call back, technical support and problem solving.

3.    定期的客户拜访以确保客户满意度并寻求业务机会，同时负责所负责区域配件等服务的销售，确保能达到并超过年度业绩指标
Regular customer visiting to find out their demands and service business opportunity during service trip; Responsible for the parts and other service sales so as to ensure the service sales revenue to be reached

4.    和销售、技术及采购等公司内部团队紧密沟通，以确保所负责客户的满意度
Working closely with sales team & project team to satisfy customer;

5.    向上级反馈质量问题并协助上级处理客户抱怨。
Feedback the quality issue to supervisor and assist supervisor to handle customer complaints. 

6.    为经销商和终端用户提供技术支持，包括技术培训，技术咨询以及故障排除。
Technical support for distributors and end users, including technical training, technical consulting and trouble shooting. 

7.    与设备销售团队紧密合作，发展客户关系，提高客户满意度。 
Work close with the equipment sales team to develop the customer’s satisfaction and relationship. 

8.    根据现场服务情况或客户的反馈，提供现场质量反馈信息给公司技术部及质量专员，并进行根本原因的分析，确保产品的持续改善
Provide technical and quality feedback to the technical specialist, analyze the root cause;

9.    及时提交工作汇报，如现场服务报告、周报及月报等
Timely and correctly feedbacks work order, weekly report and monthly report;

10.    完成其他分派的任务或项目
Perform other miscellaneous duties and/or special projects as required.

任职条件QUALIFICATIONS & EXPERIENCE：

1.    主修机械工程专业，具备液压，电气以及机械背景。
Majoring in mechanical engineering, having hydraulic, electric and mechanical background.

2.    五年以上工程机械行业工作经验，有破碎机服务经验的优先考虑。
More than 5 years’ experiences in construction engineering industry, having crusher machine service experiences are preferred.

3.    能适应并愿意经常出差
Be very health and willing to travel frequently.

4.    有良好的客户服务意识
Good attitude on customer service.

5.    有良好的沟通技巧，本职位有时需要为代理商和客户培训
Good communication skill, sometimes as the role of trainer.

6.    有很好的英文阅读与沟通能力。能够用英文撰写报告并与外籍人士交流
Very good English in reading and communication skills. May write report in English and communicate with foreigner.

7.    安全工作并安全生活
Be safety work and safety living.

· An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.

· Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys.

· Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.

· Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.

· A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

· Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

· Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Hiring Manager: Xi Luo 
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com