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Technical Support Engineer

Primary Location: 

Shanghai, SH, CN

 

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

 

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

 

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

 

This is your opportunity to make an impact and rise above the possible.

 

 

 

Internal Job Advertisement – Technical Specialist, Smelting (China)

Position Title: Technical Specialist – Smelting
Location: China (Shanghai or other Metso office locations)
Business Line: GBPS – Smelting Aftermarket
Reports To: Head of Product & Technical Sales Support, Smelting Aftermarket
Employment Type: Full-time, permanent

Position Summary:
We are seeking a highly motivated Technical Specialist to join Metso’s Smelting team in China. This role is critical in supporting customers across major smelting projects, including commissioning, start-ups, troubleshooting, maintenance planning, and technical advisory services for key equipment. The successful candidate will work closely with local and global teams to ensure safe, high-quality delivery of aftermarket support and solution implementation.

This position will replace a retiring senior expert and includes a structured knowledge-transfer and onboarding period to ensure continuity of expertise within the region.

Key Responsibilities:

  • Provide on-site technical support for smelting furnace equipment, including inspections, troubleshooting, maintenance recommendations, and operational guidance.

  • Support commissioning and plant start-up activities for new installations and major shutdowns.

  • Serve as a technical advisor to customers, ensuring timely resolution of issues and high customer satisfaction.

  • Collaborate with global Technical Sales Support (TSS) to prepare scopes, documentation, and support for spare parts, upgrades, and service solutions.

  • Participate in performance reviews, root-cause analyses, and technical investigations.

  • Maintain accurate service documentation, reports, and feedback to support continuous improvement.

  • Contribute to internal training, knowledge transfer, and capability building within the market area.

Required Qualifications & Experience:

  • Technical degree in Mechanical Engineering, Metallurgical Engineering, or related field.

  • 5+ years of experience in smelting, furnace operations, heavy industrial equipment, or site service environments.

  • Strong troubleshooting and diagnostic skills.

  • Experience with commissioning, field service work, or plant maintenance is preferred.

  • Ability to work independently in demanding site environments, including extended customer travel.

  • Effective communication skills in Mandarin and English.

  • Strong safety mindset; ability to work collaboratively with cross-functional teams.

Key Competencies:

  • Customer focus

  • Technical problem-solving

  • Adaptability in field conditions

  • Ownership and accountability

  • Communication and teamwork

  • Continuous improvement mindset

Why Join Us:
This is a unique opportunity to develop deep expertise in smelting technologies while contributing to the long-term capability and growth of Metso’s Smelting business in China. A structured onboarding and handover period will support your development in this role.

Application Information:
Interested internal candidates are encouraged to apply through PeoplePoint. Please ensure your manager is informed prior to submitting your application. Only shortlisted applicants will be contacted.

 

 

 

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

 

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

 

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

 

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

 

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