Product Support Manager, Stirred Mills (HPGR)

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 05/31/2025

Introduction:

We are looking for an effective Product Support Manager to join our Stirred Mills & High Pressure Grinding Rolls (HPGR) Product Line Teams within Services Group. As product support manager you will be working with our product management team to build Sales campaigns, opportunity funnel, priorities and product solutions, deployment of new product information, trainings and technology specific value argumentation. 

In this position, you will report to the Global Product Manager, High Intensity Grinding (HIG) & Stirred Media Detritors (SMD).

This position is preferred to be based in York, PA but, we may consider other locations and we offer flexible working arrangements, including hybrid options; however, up to 30% of travel, with little notice, may be required.

What You’ll Do:

•    Responsible for supporting Sales and Technical aspects of Stirred Mills & HPGR business
•    Responsible for the value selling argumentation and win plan for the associated products
•    Ensures timely progress of the sales cases from the opportunities developments until close the deal
•    Understands the market, competition and the industry best practices for the defined technology and ensures that the sales case is built accordingly
•    Train market areas and operational functions in ways to sell
•    Ensures compliance within the sales process, proposals and risk management procedures in active opportunities
•    Supporting Warranty process and inspection report reviews, recommendations, and solution definition. 
•    Escalates issues to the Product Managers. 
•    Constantly seeks new ways to sell and develop business models
•    Provides business forecasts in the specific market regions
•    Responsible for creating Field Services and repairs products sales and go-to-market strategies
•    Responsible for providing expert content to training team and if needed participate into training events.
•    Other duties as assigned

Who You Are:

•    Bachelor’s in engineering or relevant work experience (+6 years)
•    Excellent oral and written communication skills in English
•    Have capability and perseverance for troubleshooting issues
•    Workstyle is independent and have attention to details
•    Highly motivated in supporting internal customers’ success. 
•    A proven track record of professional accomplishments and reliability.
•    Previous experience in a technical field would be an advantage
•    Familiarity with the broad range of Stirred Mills & HPGR related equipment / products.
•    Familiarity with the services business and applications, the industry, and the customers is preferred.
•    Understanding of SAP and other commercial and technical data management tools is required.
•    Financials understanding (including pricing, cost analysis, margin levels and SGA).
•    High level of computer skills is essential – Excel, Word, and PowerPoint plus knowledge of Microsoft email and database applications.
•    Leadership and people skills, capability to drive and deliver strategic initiatives.
•    Strong drive and product development skills

What's in it for you?
 
•    An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
•    Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
•    Compensation and rewards - Global incentive program tied to business and performance targets.
•    Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in providing a flexible work environment.
•    A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
•    Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, creative projects, and global opportunities.
•    Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
 
Get in touch:
 
Want to rise above the possible with us? Click ‘Apply now’ to submit your application.
 
For additional information, please contact Marie Miller, Talent Acquisition Specialist, via email at Marie.Miller@metso.com .
 
We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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