Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 05/11/2026

Summary

Responsible for managing regional Global Delivery Management team. Daily operations of Delivery Management will be supervised to meet KPI’s and global process compliance. Participation of large-scale global project and creation of global process guidelines. Global Delivery Management main activity areas are management of Special Orders, end-to-end coordination and communication to all stakeholders, Net Sales assurance for Special orders and change management for all Special orders in scope. 

Job Duties and Responsibilities

• Lead the activities of Delivery Management team
• Manage the team of Delivery Specialists and Delivery Managers to monitor and prioritize Special delivery cases and make sure coordination & communication is carried out according to contractual requirements, corporate processes and guidelines.
• Workload management and distribution
• Accountable for Business Area Sales for all Special Orders
• Manage HR related topics regarding your team members
• Own and drive continuous improvement programs around performance and service – improve workflow and methodology – within BA and cross BL/BAs
• Actively interact with Product Groups and other relevant stakeholders to understand and communicate product strategy/growth strategy to the team
• Manage and ensure compliance to Metso standards, policies and procedures
• Ensure compliance with applicable regulations and laws
• Actively interact with stakeholders to ensure best practices are shared and communicated
• Assess customer feedback to establish, improve and refine services
• Build partnership and liaise with project managers and other managers/teams to determine the company´s services, delivery criteria, and solutions for issues that may arise
• Raise up opportunities and solutions to develop performance, customer experience e.g. by product or process development, tools and way of working. Participate in agreed development projects

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Supervisory Responsibilities

This position has direct supervisory responsibilities.

Employees are expected to adhere to Metso’s established Leadership Principles.

Qualifications

Education and Experience

• Related BA degree, certification and technical abilities
• Minimum of 5 years’ relevant work experience in sales support, supply chain or purchasing.
• Experience in managing customer service or purchasing team a plus.
• Experience in managing and developing processes and operating model.
• Experience working in the mining, engineering or construction related industry.
• Experience with Metso products.

Knowledge, Skills, Abilities

• Strong management skills including team orientation, drive of performance culture and motivation of team members.
• Capability to articulate and communicate topics within the area of expertise to all levels of the organization.
• Understanding of customer, competitor and supplier development, trends and technologies.
• Ability to collect data & information to make strategic analysis & recommendations.
• A high level of computer skills is essential – Excel, Word, Power Point and Access.
• Strong operational performance: Cost and performance vs. set KPIs, industry standards and competitors.
• Excellent oral and written communication skills.
• Strong familiarity with IT tools and ERP/integrated system (preferable SAP.
• Highly motivated individual with the ability to work under stress and meet the deadlines.
• Language skills (written, listening and oral): English (mandatory).
• Ability to work in a team atmosphere.
• Ability to work in a multi-cultural and multi-language atmosphere.
• Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks, decision making and working in a fast-paced environment.
• Strong communication, co-operation, interpersonal and presentation skills.
• Ability to travel local/globally.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare,  benefits plan, engagement surveys and others benefits.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com