Regional Quality Head

Purpose of role:

Lead the regional Consumables quality function, based within the region, with accountability for consistent deployment of quality strategy, processes, methods, standards, and QA/QC technologies across operations. Ensure compliance, drive continuous improvement, resolve quality issues quickly, and strengthen customer value through data-driven quality performance management.

Key accountabilities and responsibilities：

Lead the regional Consumables quality function across manufacturing, supply chain, and service operations, ensuring consistent quality governance and execution.
Oversee all regional quality activities to ensure products, processes, and services meet Metso quality standards and regulatory requirements.
Deploy the quality strategy, processes, methods, standards, and QA/QC technologies and tools in line with CNS Quality direction.
Identify and implement process improvements that enhance quality, efficiency, and business performance, leveraging Lean Six Sigma and other quality tools.
Establish robust reporting and analysis routines using relevant quality systems and reporting tools (e.g., SAP Q-Module) to monitor trends, risks, and root causes.
Lead customer complaint handling and regional quality issue resolution, ensuring timely containment, corrective actions, and prevention of recurrence.
Collaborate with operations, supply chain, manufacturing, and other regions to share best practices, standardize ways of working, and build capability.
Translate company quality strategy into regional plans, priorities, and improvement roadmaps; communicate performance and actions to senior stakeholders.
Build strong internal and external stakeholder relationships and travel up to 40% to support sites, audits, projects, and regional or global meetings.
Decision rights

Owns

Regional Consumables quality governance and execution of regional quality plans
Deployment of quality standards, QA/QC methods, tools, reporting routines, and capability building
Regional management of quality incidents, customer complaint resolution, and CAPA follow-up
Vetoes

Release or continuation of products or processes that materially fail defined quality, compliance, or control requirements
Closure of major quality deviations, concessions, or corrective actions that do not meet evidence, risk, or governance requirements
Performance metrics

Regional quality KPI performance and audit or compliance adherence
Complaint response and closure cycle time, recurrence rate, and customer satisfaction
Non-conformance, defect, scrap, rework, and cost-of-poor-quality trends
CAPA effectiveness and on-time completion of corrective and preventive actions
Lean Six Sigma or process improvement delivery and efficiency gains
Reporting accuracy, timeliness, system adoption, and stakeholder capability development