Product Technical Support Manager

We are looking for a Product Technical Support Manager (m/f/d) to strengthen our MINGP Stirred Mills in Baden (Switzerland).

Metso is seeking a highly motivated, detail-oriented engineer to lead a team of experts in providing technical support for Metso's installed base of Vertimills, SMDs and HIGmills.  The Product Technical Support Manager will provide technical leadership for in-warranty breakdowns, incident investigations, and continuous improvement initiatives based on feedback and observations of operating mills.  The primary objective of the role is to continuously improve Stirred Mill products by providing world-class technical support.

What you’ll do

• Acting as primary contact between Metso Services BA and the Stirred Mill Product Group
• Providing expert support for in-warranty breakdowns, incident investigations, warranty claims and troubleshooting
• Working closely with service engineers, product engineers and suppliers to develop solutions for product operation, maintenance or failure issues
• Leading and developing a team of experts responsible for inspections, installation and commissioning support
• Managing field design changes and ensuring specifications are updated accordingly
• Contributing actively to product strategy, continuous improvement and customer support during capital sales cases

Who you are

• Bachelor’s degree in Mechanical Engineering or related field
• Several years of experience in equipment design, maintenance and/or field services
• Strong technical expertise in Stirred Mill products and related processes
• Proven skills in problem solving, data handling, process modeling and structured troubleshooting
• Excellent communication skills in English, German is an advantage
• Strong leadership and customer orientation, with ability to manage teams on site and remotely
• High motivation, flexibility and readiness for occasional travel to international mining sites
• Solid MS Office skills, experience with MS Project is a plus

What's in it for you

• An exciting and challenging role in a global company with a strong presence in Switzerland
• A performance-based salary and attractive development opportunities
• Flexible working hours and the possibility to work from home up to 2 days per week
• A collegial and international environment with open communication and flat hierarchies
• The opportunity to contribute directly to the continuous improvement of our Stirred Mill product line

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a front runner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. 

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

Further information Interested?

Then please submit your CV via the "Apply" button. During the application phase, we are supported by our recruitment partner ManpowerGroup Germany. Your application and all information contained therein will be treated with the utmost confidentiality. Your data will be processed by ManpowerGroup Germany solely for the purposes of forwarding, evaluation and contact.

We look forward to receiving your online application.

For further information, please contact Kathia Fanta, Recruiter. Email: kathia.fanta(at)metso.com or telephone +49 172 3203565. Unfortunately, we cannot consider applications submitted by email.