Manager, Product Sales Support Repairs

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 11/29/2024

Introduction and Team you will belong to

The Repairs Product Group is responsible for the Repairs business in Metso.  Metso operates a network of Service Centers that are capable of performing repairs and refurbishments on Metso equipment as well as 3rd party equipment.  All our repair and service activities are designed to maximize the productivity, safety and reliability of our customers’ equipment. 

Our Service Centers offer a full range of services to precisely inspect, repair, and return equipment to service. We serve customers in the mining and aggregates industries as well as other industrial markets around the world. One of the key roles of the Repairs Product Group is to drive profitable products/offerings and provide technical support to the market areas in executing repair cases. In this position, you will report to Senior Product Manager, Repairs. 

We are seeking a motivated, results oriented Senior Manager, Product Sales Support Repairs who can effectively work with multiple stakeholders to support and promote Metso's professional services products/offerings.  This includes supporting complex service exchange cases, promoting productized repair offerings, presenting to internal and external 'customers', and developing compelling customer value propositions that will boost sales and profitability growth for the Repairs product group.

We are looking for a self-directed person who can work independently and effectively in a multi-cultural global matrix organization. We offer you an interesting and challenging task in an international environment, with excellent possibilities to develop your personal and professional skills in a world-leading company in minerals and metals processing technology

This position supports the Australasian Pacific region and can work remotely within Australia. Please be aware that the travel requirements for this position can be upwards of 50%.

What you’ll do

• Provide product sales support, within defined geographical region, with a focus on Repairs products.
• Promote and drive repair service exchange offerings, alongside Market Area sales. 
• Support complex or tailored service exchange sales cases, which may include additional professional services elements.
• Drive repair pricing excellence through Market Area service centers.
• Support repairs product launches.
• Support product/sales campaigns and growth programs.
• Acts as the intermediary for Market Area Sales and Professional Services product management.
• Responsible for the value argumentation, value proposition and win plan for cases and overall for the PSE/Repairs portfolio.
• Ensures timely progress of the sales case from lead, to proposal and negotiations; Ensures profitability of the sales cases and the business segment.
• Understands the market, competition and the industry best practices for labor related services and ensures that sales cases are built accordingly.
• Coaches and trains Market Area sales, Technical Sales Support and PSE/Repair proposal teams in offering and ways to sell.

Who you are

Essential

• Customer-oriented mindset with an understanding of customer needs & typical maintenance practices.
• Minimum 5-7 years in a sales related role, preferably related to Mining or Aggregates industries or in a field service or repair center environment
• Minimum 5-7 years in a technical support related role.
• Prior experience presenting to customers and maintaining customer relationships.
• Commercial & financial acumen, “deal engineering” skills, ability to craft compelling value propositions.
• Planning and coordination skills and the ability to effectively work with multiple stakeholders across different time zones
• Previous experience selling labor services preferred
• Ability to read and comprehend technical specifications and engineering drawings preferred

Desirable

• Bachelor’s Degree in Mechanical, Civil, Structural, or Electrical Engineering (or equivalent)
• Previous experience interpreting and negotiating multi-year contracts.
• Ability to read and understand technical specifications and engineering drawings
• Previous experience selling labor services.
• Knowledge of SAP
• Knowledge of Salesforce

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. 

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial