Director, Service Operations, Australia West

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 11/24/2025

Who we are

Metso is a leader in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our organisation strives for positive change to our World by offering sustainable solutions for their Mining operations and equipment. Our people are highly motivated, performance driven and customer focussed.

Our culture

Metso is a values driven organisation holding high ambition, customer in centre, getting it done together and being open and honest as guiding principles in all that we do.

Introduction and Team you will belong to

This position is a key component of the Service Operations team, Asia Pacific Region, based on the West Coast.

You’ll play a key role in ensuring profitable growth in the service business with service operations that are safe, efficient, and to world-class OEM standards across the region

As a senior-level role within the recently consolidated Repairs and Field Services divisions, the successful candidate will be expected to thrive in a fast-paced, dynamic, and reactive environment. Regular local and international travel will be a requirement of the role.

The Role Responsibilities:

• Responsible for leading and managing the Service operations (labour-related site activities, Field Services, and Repair facilities) in your region.
• Manage safety performance and ensure operations adhere to local legislation, customer site requirements and Metso HSE requirements. 
• Foster a strong safety culture by actively engaging in safety discussions and initiatives, promptly addressing safety concerns and being a role model in safety leadership.
• Ensure service operations are conducted in compliance with applicable regulations, Metso policies, processes and procedures, including adoption and usage of service operations digital tools.
• Manage resource capacity and utilization.  Develop and build competency to ensure operations are adequality staffed with the relevant skills to support the business
• Manage monthly/quarterly/annual regional sales and costs. Manage financial targets, budget, and capital expenditure requirements.
• Generate accurate forecasts (minimum 3 months) for orders, sales, and profitability.
• Actively work with Sales teams to build the sales pipeline, plan upcoming services workload and promote service offerings to drive the profitable growth of Service Operations in the region.
• Monitor customer satisfaction, ensuring that negative customer feedback and NCR’s are investigated, responded to appropriately and that corrective actions are initiated to prevent reoccurrence.
• Work collaboratively with the global Professional Services team, other Business Line stakeholders and cross-functional teams.
• Actively contribute to the Asia Pacific Service Operations Leadership Team

The successful candidate will possess the following:

Essential

• Proven experience of 10 + years managing service operations businesses in mining, engineering, resource, or heavy industries.
• Relevant technical education or equivalent experiences.
• Robust leadership skills with demonstrated ability in performance management, safety leadership and customer service excellence.
• Effective analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to support and implement strategic plans.
• Experience in managing budgets, forecasting and sales & operations planning
• Ability to collaborate with multiple stakeholders and work effectively across cultures in a matrix environment 

What You’ll Gain

• A leadership role in a diverse, inclusive, and collaborative team.
• The opportunity to shape service operations in a dynamic market.
• A chance to grow professionally while contributing to our long-term success.
• A workplace that values safety, innovation and continuous improvement.

What's in it for you

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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