Field Service Technician

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 04/28/2025

Introduction

We are seeking a Field Service Technician to join our Service Operations Support team. You will be responsible for providing hands on mechanical service work to our clients and being the technical liaison between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clients operating at full capacity. 

This position is located in Mackay, and you will report to the Field Service Manager - East.

Team you belong to

You will join a team who provides support for Screens and Pumps. We work closely with our internal stakeholders, such as the Sales Area Mangers, workshop team and technical support. Our team culture is positive and we work well together as a team. 

What you’ll do

• Complete field machine inspections

• Provide hands-on mechanical service work in the field to Metso customers

• Provide technical liaison services between customers, product divisions and sales personnel

• Perform technical evaluations and analyse equipment and machine component failures

• Understand drawings and schematics to ensure correct processes are followed

• Supervise and oversee Field Service projects on customer sites

• Escalate questions and analysis to Technical Support and Engineering

• Support quotation work by providing scope of work, initial planning and costing information

• Promote products and services to customers

• Prepare post site reports, timesheets and expenses after site visits

• Promote Technical Support value add and support Technical Support Teams

Some Interstate and some international travel may apply. This role comes with some physical work requirements. 

Who you are

• A Mechanical trade qualification from college or technical school, OR

• Three to six years relevant experience and/or training

• Demonstrate understanding and compliance to safety regulation and standards

• Physically fit and able to pass a medical, with no site restrictions to perform duties

• Excellent communication and interpersonal skills

• Ability to read and interpret mechanical schematics

• Ability to travel within short notice

• Understanding operating and maintenance instructions, and procedure manuals

• Ability to read and understand a variety of written instructions

• Ability to complete basic engineering calculations such as basic algebra, geometry etc.

• Provide standard hand tools applicable to task 

• Current driver’s license

Desirable

• Basic rigging and dogging understanding

• Ability to write routine reports and correspondence (Word, Excel)

What's in it for you

• A work environment where safety is always the number one priority – both your physical and mental health is our priority

• An annual incentive program

• Additional Annual Leave benefit for all permanent employees

• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys

• Gender Neutral Paid Parental Leave of 18 weeks at full pay

• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice

• Active Social Club and company wide social events as your social wellness is important to us

• Comprehensive medical benefits including discounted private health insurance for employees and immediate family 

• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. 

• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities

• Company provided Salary Continuance insurance cover

Hiring Manager: Rachael McGregor 
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. 

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial