Technical Business Analyst - Industrial Software

Metso is innovating the future of bulk material handling through advanced automation. Our Axo33 product platform delivers real-time digital modelling, intelligent decision-making and high-reliability automation for mine-to-port operations. Deployed globally, Axo33 systems support critical infrastructure across stockyards, rail and shipping environments — improving throughput, storage efficiency and operational safety.

We are seeking a Technical Business Analyst to play a key role in shaping product requirements, improving delivery clarity and supporting the continued growth of the Axo33 engineering team.

This role will suit someone who can work closely with engineers, product leaders and delivery teams to translate complex industrial operations into clear, practical software requirements.

About the Role

As a Technical Business Analyst, you will work across product development and customer implementation activities, helping define the features, workflows and functional requirements that support Axo33’s continued evolution.

This is not a traditional corporate business analyst role. You will be working in a technical product environment where requirements must connect real-world industrial operations with software design, system integration, user workflows and scalable product development.

You will work closely with Product Owners, System Architects, Automation Engineers, Full Stack Developers, Systems Engineers and delivery teams to bring structure to complex problems, clarify ambiguous requirements and help ensure engineering teams have the information they need to design, build, test and deploy reliable software for live operational environments.

Core Responsibilities

• Work with Product Owners, engineers and delivery teams to define clear functional and non-functional requirements
• Translate industrial workflows, operational needs and customer requirements into actionable software specifications
• Support backlog refinement, story structure, acceptance criteria and story quality
• Prepare functional specifications, feature documentation, user workflows and process flows
• Support product development and customer implementation activities across the Axo33 platform
• Help define user workflows across stockyard, rail, shipping and inventory-related systems
• Work with technical teams to clarify integration requirements involving PLC/SCADA, telemetry, APIs and third-party systems
• Support requirements traceability from concept through design, development, testing and deployment
• Identify gaps, ambiguities and risks in requirements before they become delivery issues
• Help improve repeatable analysis, documentation and delivery practices within a growing engineering team
• Capture lessons from customer deployments and operational feedback to support ongoing product improvement

Tech and Domain Exposure

You do not need to be a software engineer, but you should be comfortable working with technical teams and complex systems.

Exposure to the following will be highly regarded:

• Industrial automation, mining, bulk materials handling or operational technology environments
• Software product development and Agile delivery practices
• APIs, databases, integrations, telemetry or real-time data systems
• PLC/SCADA-integrated systems or industrial control environments
• User workflow mapping, process modelling or functional specification writing
• Jira, Confluence or similar backlog and documentation tools
• Data visualisation, reporting or operational dashboard requirements
• On-premise industrial software deployments

Highly Regarded Experience

• Experience as a Technical Business Analyst, Software Business Analyst, Systems Analyst or similar
• Ability to structure requirements for complex software or industrial systems
• Experience writing user stories, acceptance criteria, functional specifications and process documentation
• Ability to work across both product development and project implementation contexts
• Comfort working with ambiguity and creating structure in a growing team environment
• Strong analytical thinking and practical problem-solving ability
• Clear communication skills across technical and non-technical stakeholders
• Experience working closely with engineering, product or delivery teams

Bonus Points For

• Experience in mining, ports, rail, logistics, manufacturing or heavy industry
• Familiarity with stockyards, conveyors, train loaders, ship loaders, reclaimers or related industrial equipment
• Experience working on software that integrates with real-world operational systems
• Exposure to digital twins, automation platforms, optimisation systems or industrial decision-support tools
• Experience helping establish BA, product ownership or delivery practices in a growing technical team

What You Bring

• A practical, technical approach to business analysis
• Strong ownership of requirement quality, story clarity and delivery readiness
• Ability to simplify complex operational and technical concepts into clear requirements
• Confidence working directly with engineers, product leaders and delivery teams
• A collaborative mindset and willingness to improve team practices over time
• Attention to detail, strong written communication and a focus on usable documentation
• Curiosity about industrial systems and a desire to understand how software performs in live operational environments

Why Metso?

At Metso, your work directly supports automation systems used in global mining operations and critical supply chains. You’ll help shape industrial software deployed in real operational environments, where reliability, performance and safety are critical.

You’ll join a collaborative Axo33 engineering team with the opportunity to improve how product requirements are defined, documented and delivered across stockyard, rail and shipping operations worldwide.