Sales and Customer Support Specialist

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 11/01/2024

Introduction:

We are seeking a Sales and Customer Support Specialist to join our Sales and Services Team. You will be responsible for assisting site account managers in delivering current and new sales opportunities, contact to customer delivering time sensitive information in accordance with Metso processes, tools, and policies, while utilizing solid customer and sales support practices. Your role plays a crucial part in working closely with customer contacts, site account managers, customer service team and other internal departments as a liaison for customer support. In this position, you will report to Tina Edmonds, Services Inside Sales & Contract Manager.

This is a temporary position with a duration of  12 - 24 months. The position is mainly located in Mesa, Arizona but we are happy to offer flexible working arrangements, including hybrid options. However, it involves up to 30% travel within Mesa, Arizona.
 

Team you belong to

You will join a team of Sales and Customer Support Specialists responsible for stakeholder communication and relationship management (customers, suppliers, internal units).

What You’ll Do:

• Lead Planning & Coordination: Complete FCX-Metso LineOfSight2.0 planning and coordination meetings across FCX site planners/buyers, the Metso Freeport Team Leader, and MO quote & order management services.
• Provide Continuous Improvement: Oversee lessons learned, identify improvement opportunities, and provide valuable feedback to stakeholders.
• Engage with Customers: Participate in customer meetings and site visits to build positive relationships and understand their needs.
• Special Projects:Take on special projects based on business needs, showcasing your versatility and problem-solving skills.
• Support Warranty Processes:Collaborate with the customer service team to support warranty process RCA and resolution.
• Maintain Installed Base:Ensure timely updates in Installed Base for accurate information management.
• Sales Support:Provide technical and cost input for sales cases and proposals.
• Safety First:Adhere to Metso Safety standards and complete necessary training for customer site visits.

Who You Are:

• Experienced Professional:You have 3+ years of experience in customer relationship management.
• Tech-Savvy:Working knowledge of SAP and CRM systems is desirable.
• Effective Communicator:You excel in dealing with customers, vendors, and colleagues, with great verbal and written communication skills.
• Client Management Expert:You possess enhanced client management and business literacy skills.
• Interpersonal Skills:Positive interpersonal and negotiation skills are your skills.
• Professional: You can control multiple conflicting priorities in a complex environment.
• Global Perspective:You understand domestic and international matters to meet global needs.
• Flexible & Proactive:You are flexible and available to interact with customers as required, taking initiative to anticipate their needs and make recommendations.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare,  mental well-being services, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
   

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. 

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial