Quality Manager, Services Operations

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 11/21/2024

Introduction

We are seeking a Quality Manager - Services Operations to join our Quality team. You will be responsible for ensuring that the company’s products meet the company’s quality standards and contract regulations. which involves following the planning and development of product quality control policies. In this position, you will report to the Director of Repairs Operations.

This position is mainly located in Mesa, AZ and involves up to 20% of travel to third party repair shops.
 
 

Team you belong to:

You will join a passionate team of Quality experts enthusiastic about delivering the highest standards of service and customer satisfaction. Our collaborative culture emphasizes solutions, adherence to procedures, and a commitment to great work ethic. You’ll work closely with internal stakeholders, including Product Line Quality and Engineering. The members in our team are in Arizona.
 
 
 

What you’ll do:
 

• Lead Quality Management Initiatives: Establish and implement a Quality Management System for our USA repair facilities, steering the team toward ISO-9001 compliance and certification.
• Set Quality Standards: Create and enforce local quality standards, procedures, and policies to enhance our repair business.
• Manage a Dedicated Team: Oversee the Mesa quality team and ensure quality standards are upheld at third-party vendors.
• Provide Continuous Improvement: Leverage your expertise in quality procedures to collaborate with product lines, identifying areas for improvement and coordinating the cost of non-quality within the repair center.
• Train and Develop: Mentor team members on quality requirements, procedures, and document control to create a culture of standards.
• Data-Driven Insights: Collect and analyze quality data to inform decision-making and strategic planning.
• Maintain Audit Compliance: Actively oversee Quality Management System tasks to sustain adherence to audit standards.
• Collaborate on Customer Proposals: Support the proposal team by identifying customer needs and requirements.
• Optimize Processes: Work with Engineering and Purchasing to enhance design, cost efficiency, and supply chain optimization.

Who you are:
 

• Educational Background: You hold an Engineering or Business Degree (or have equivalent experience).
• Industry Experience: You bring knowledge from a similar industry and have relevant product knowledge.
• Quality Certifications: You are certified in ISO-9001 QMS and are a certified lead auditor for ISO. Current or past AWS Certified Welding Inspector (CWI) credentials are highly desirable.
• Regulatory Insight: You have experience with regulatory compliance and auditing processes.
• Strategic Thinker: Your experience includes strategic planning, business management, data analysis, and performance metrics.

What's in it for you?

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. 
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
   

Get in touch:
 
Want to rise above the possible with us? Click ‘Apply now’ to leave your application.
 
For additional information, you can email Charline Avila – Talent Acquisition Specialist at charline.avila@metso.com
 
We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. 

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial