Quality Manager, Services Operations

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. 

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.  

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.  

This is your opportunity to make an impact and rise above the possible.

Introduction

We are seeking a Quality Manager, Services Operations to join our Repairs & Service Operations team. You will be responsible for leading the development, implementation, and management of the Quality Management System (QMS) for U.S. repair facilities, while also overseeing project delivery activities ranging from product exchange contracts to repair and field service events. This involves ensuring compliance with ISO‑9001 standards, driving continuous improvement, and managing project performance across safety, quality, schedule, and budget. Your role plays a crucial part in elevating service center performance, ensuring customer satisfaction, and enabling operational excellence. In this position, you will report to the Director, Services Operations.

This position is primarily based in Mesa, Arizona, and requires travel of approximately 30% to support repair centers, customers, and vendors.

Team you belong to

You will join a team of quality, repair, and service experts who are passionate about delivering safe, compliant, and high‑quality service execution across our regional repair facilities. We are currently developing a formal Quality Management System, driving ISO‑9001 readiness, and executing customer delivery and repair projects across the U.S. and North America.
We work closely with both internal and external stakeholders, such as Engineering, Purchasing, Supply Chain, Product Lines, Customers, and 3rd‑party vendors. Our team culture is rooted in safety, transparency, collaboration, and continuous improvement. Team members are located across multiple U.S. and global sites.

What you’ll do

• Establish, implement, and manage the Quality Management System (QMS) for U.S. repair facilities, advancing the team toward ISO‑9001 compliance and certification.
• Create, enforce, and maintain quality standards, procedures, and policies for the repair business.
• Lead the Mesa quality team and oversee quality performance at 3rd‑party vendors.
• Analyze quality data and reports to evaluate performance and drive improvements related to non‑conformance and cost of quality.
• Manage QMS activities, internal audits, document control, and compliance requirements.
• Train and support employees on quality procedures, processes, and expectations.
• Manage and lead product exchange, delivery, repair, and field service projects to ensure safe, high‑quality, on‑time, and on‑budget execution.
• Coordinate with Engineering, Purchasing, Supply Chain, and Product Lines to optimize design, costs, and project outcomes.
• Oversee customer and stakeholder communication, including project updates, issue resolution, and contract obligations.
• Support proposal teams with customer inquiries, technical needs, and requirements.
• Prepare and submit project billings to maintain positive cash flow.
• Attend relevant industry conferences to maintain expertise and support business development.

Who you are

• Four‑year degree in Engineering, Business, or equivalent experience.
• ISO‑9001 QMS certification and certified ISO Lead Auditor.
• Ten (10) years of applicable industry or product experience.
• Proven managerial experience leading teams.
• Demonstrated success in Quality Management, including audits, regulatory compliance, and continuous improvement.
• Experience in Supply Chain, Product Development, Sales Strategies, and/or Project Management (5 years preferred).
• Strong analytical, problem‑solving, and strategic planning abilities with experience using performance metrics.
• Current or past AWS Certified Welding Inspector (CWI) credential.
• Valid driver’s license and the ability to obtain/maintain a valid passport.
• Nice-to-have: Experience in heavy industrial, mining, or repair center environments.

What’s in it for you

An inspiring purpose – Contribute to Metso’s mission of enabling sustainable modern life through more responsible and efficient mineral processing solutions.
Wellbeing and safety – Access to comprehensive benefits, occupational health services, well‑being programs, and safety‑first culture.
Compensation and rewards – Competitive salary structure, global incentive programs, and additional local benefits.
Hybrid working possibilities – Flexible work arrangements when business needs allow.
A thriving culture – Join a global organization committed to inclusion, collaboration, and continuous improvement.
Extensive learning opportunities – Internal mobility pathways, mentorship, learning programs, and global development projects.
Worldwide support – Work with a strong network of peers and experts across the globe.

Get in touch

Want to rise above the possible with us? Click 'Apply now' to submit your application.

For additional information, contact: Deidre Largent, Talent Acquisition Specialist, deidre.largent@metso.com

This role includes physical requirements associated with working in repair center and industrial environments. For further information, contact Deidre Largent, Talent Acquisition Specialist, deidre.largent@metso.com.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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