Director, Service Center Repair Operations

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 12/20/2024

Introduction

We are seeking a Director, Service Center Repair Operations to join our Sales and Services team. You will be responsible for the overall daily Repair Center operations, ensuring safety, quality, efficiency, and profitability. Functions include management of center personnel, facilitation of exceptional customer service, and delivering on both financial and non-financial targets. In this position, you will report to VP, Sales & Service, USA

This position is located in Mesa, AZ, but we are happy to offer flexible working arrangements, which could include hybrid options. With in this position there will be limited travel of up to 20%.

What you’ll do

• Lead Repair Operations: Oversee all repair activities in our Service Centers, ensuring safety, resource management, performance, and customer satisfaction.
• Ensure Compliance: Conduct operations in line with Metso’s processes, focusing on brand requirements, training principles, and the effective use of digital tools (RMS, SAP).
• Promote Safety: Promote a proactive safety culture, ensuring compliance with legislative and Metso HSE standards.
• Optimize Resources: Develop resource capacity and utilization, ensuring the team is adequately staffed with the right skills. Build competency and capacity as needed.
• Financial Management: Oversee monthly, quarterly, and annual sales and costs, overseeing financial targets and budgets.
• Loss Prevention: Implement security measures, audit paperwork and inventory, and handle damaged merchandise appropriately.
• Collaborate with Sales: Participate in sales meetings to understand the pipeline, upcoming repair workload, and promote repair offerings.
• Oversee Repair Business: Manage the overall repair business in the USA, including third-party repairs and operations at Metso’s facilities in Hibbing & Salt Lake City.

Who you are

• Educational Background: Bachelor’s Degree in Engineering or Business (or equivalent experience).
• Experience: 4-7 years of relevant managerial or service operations experience.
• Skills: Strong decision-making, problem-solving, leadership in a workshop environment, and advanced communication and interpersonal skills.
• Customer Focused: Effective customer service skills.
• Technical Proficiency: Experience with ERP/SAP systems.
• Industry Knowledge: OEM maintenance/service experience and previous experience in industrial maintenance.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact Ashley Koepke, Sr. Talent Acquisition Specialist at ashley.koepke@yahoo.com.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. 

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial