Service Centre Manager - Karratha

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 09/29/2025

Introduction and Team you will belong to

This role is primarily responsible for proactively and positively leading the workforce site functions to a high standard and to oversee the day-to-day safe operations of a regional Metso Service Centre.

This state-of-the-art facility is Metso’s largest in the southern hemisphere and provides repairs support to the entire Pilbara region.

This is a residential position based in Karratha. Only those with FULL WORKING rights in Australia need apply as sponsorship of any kind is not offered as part of this employment opportunity.

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

The Role

• Demonstrate strong Safety Leadership
• Regularly talk about safety performance and concerns whilst emphasising that production will never compromise safety
• Recognise and reward good individual and team safety performance, deal firmly and fairly with poor performance
• Roll out Metso safety procedures, ‘Life Saving Rules’ and other safety improvement programs at your nominated Service Centre location
• Lead audits and reviews and ensure HSE performance metrics are met.
• Lead incident investigations, understand root causes and implement corrective action
• Ensure all steps of the QA/QC system are understood and implemented
• Lead and manage the Repairs team and associated Service Centre general operations
• Gain an understanding of each repair job in progress, walk the floor, guide and mentor
• Provide guidance and be innovative – help to improve repair methods, identify ways to improve job efficiency and workshop layout
• Develop, coach and mentor your immediate team and all employees within the Service Centre
• Lead customer visits, demonstrate knowledge of the customer’s jobs, answer questions they may have and promote the Metso brand.
• Liaise with Repairs vendors ensuring company repair procedures are adhered too at all times, repairs are executed safely and to the required quality standard, on time and under budget
• Authorise the issue and return of drawings and technical information under the 'Document Control’ procedure
• Work with global and local teams to implement new Repair opportunities
• Work closely with product groups to maximise equipment improvements and innovations
• Assist in gaining information on key performance metrics for the Repairs team
• Monitor Service Centre P&L ensuring all costs are managed within set budget requirements and profitability is maintained
• Manage staff utilisation and ensure absorption of overheads meet budget requirements
• Create an annual capital expenditure plan and create business cases for each item
• Investigate customer feedback, warranties and NCRs (non-conformance reports) to learn and improve
• Actively promote and participate in local community organisations and events

The successful candidate will possess the following:

Essential

• Proven repair service management experience in progressively responsible positions
• Minimum 10 years’ experience in Maintenance / Repairs within the mining industry
• Relevant Technical Qualifications, including a Trade or Tertiary qualification in a related engineering discipline
• Pro-active leadership training and development experiences and demonstrated exposures
• Ability to work in and make a positive and professional contribution to a team environment at all levels.
• Well-developed presentation skills along with oral and written communication skills to a high standard
• Excellent time management skills

Desirable

• Experienced and familiar with Metso mining equipment
• Experience with engineering repair procedures and practises
• Experience with reading and interpreting engineering drawings and operational manuals

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

 What's in it for you

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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