Technical Service, Pumps

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 08/01/2025

We are seeking a Technical Service professional to join our Pumps team. In this role, you will support and further develop technical support for the Pumps business line technologies portfolio, providing both onsite and offsite support to our team and customers. You will also collaborate closely with other business teams to ensure an exceptional customer experience.

This position reports to the Director, Pumps and can be based in either Perth or Kalgoorlie.

Please be aware that applications will be reviewed in the new year, and shortlisted candidates will be contacted once our team returns from leave.

What you’ll do

• Coordinate all activity related to the MA Pumps BL technologies portfolio technical support.
• Conduct extensive customer visits, evaluate needs, and communicate insights to Metso Sales & Services.
• Provide support on commissioning, start-up, performance checks, trials, warranty inspections, parts supply, and training.
• Deliver high-level technical expertise in troubleshooting, process knowledge, technical incidents, and maintenance through site visits.
• Participate in warranty claim and customer complaint handling processes.
• Provide technical information, diagnostic troubleshooting, root cause analysis, and investigation support to internal teams and customers.
• Ensure seamless collaboration with MA sales & services teams locally and globally.
• Support development of strong service capabilities with local service teams, including field services and repairs.
• Identify new service sales opportunities, including installed base mapping.
• Support Pumps LCS business development and profitable growth strategies.
• Assist with IB validation, inspection report reviews, recommendations, and solutions.
• Contribute expertise to problem management, technical sales support, training development, R&D, and product development.
• Act as a trainer for internal and external technical training related to the Pumps BL portfolio.
• Enhance customer satisfaction.
• Maintain strong industry, competitor, and process knowledge.

Who you are

• Experience with maintenance and/or rebuild/assembly of slurry pumps.
• Mechanical trade or Engineering Degree with minimum 2 years’ experience.
• Ability to read and interpret safety rules, drawings, operating/maintenance instructions, and procedures.
• Ability to perform or learn onsite 3D scanning and CAD-based 3D modelling.
• Strong written and verbal communication skills.
• Current motor vehicle licence.
• Ability to travel on short notice and work away from home (including extended hours/weekends as required).

Why Mesto

• Join an industry leader with a strong focus on sustainable technologies and making a positive impact in the use of the world’s natural resources.
• Be supported by an inclusive culture and a global network of passionate colleagues
• Embark on a personal growth journey and be encouraged to realise your potential
• Access ongoing career development, mentoring, education assistance and internal mobility opportunities.
• A work environment where safety — both physical and mental — is always a top priority
• Competitive base salary with global incentive programs tied to business and performance targets
• Additional annual leave and gender-neutral paid parental leave benefits
• Paid volunteer leave and family-focused events to support wellbeing and community involvement.

Hiring Manager: Anthony Klein 
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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