Customer Service Coordinator

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 04/14/2026

INTRODUCTION:

Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.

We are now looking for a motivated Customer Service Coordinator to join our Customer Service team and to support the execution of invoicing administration, coordination with internal stakeholders, and ensuring smooth end to end documentation processes. This role will be based in Jakarta.

WHAT YOU'LL DO :

• Prepare, validate, and submit invoices together with all required supporting documentation (including VAT invoices, signed Delivery Notes, and customer Purchase Orders), covering submissions for both Repair and Field Service activities.
• Maintain clear, proactive communication with customers and internal stakeholders to monitor invoice and payment progress, ensuring timely follow ups and effective resolution of discrepancies.
• Provide backup support for SAP Ariba accounts across key Metso customers, enabling smooth procurement workflows and accurate documentation management.
• Ensure all quality assurance and quality control documentation is maintained in alignment with Metso’s supply quality standards, procedures, and compliance requirements.
• Contribute actively to weekly team meetings by sharing operational updates, identifying improvement opportunities, and supporting ongoing initiatives aimed at enhancing customer experience and operational efficiency.

WHO YOU ARE:

Essential

• Minimum of two years’ experience in a comparable role, with a demonstrated foundation in administrative and customer-service-related processes.
• Proficiency in Microsoft Excel and Word, ensuring accuracy and consistency in documentation and reporting.
• Practical experience working with SAP, supported by familiarity with ERP-based administrative workflows.
• Experience with Salesforce, Ariba, Power BI, and Microsoft Teams, is highly advantageous.
• Demonstrated capability to collaborate effectively with cross-functional teams and external stakeholders.
• Strong understanding of quotation processes, order fulfillment workflows, and customer service related administrative procedures, contributing to reliable and timely service delivery.

Desireable

• Strong customer service orientation with ability to manage customer inquiries professionally and efficiently.
• High level of accuracy and proficiency using ERP systems (SAP), PDM platforms, CRM tools such as Salesforce, and Ariba procurement systems.
• Excellent written and verbal communication skills in English, supported by fluency in the local language.
• Ability to self-manage, prioritize and work independently while supporting team objectives

WHAT’S IN IT FOR YOU?

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Comprehensive medical insurance benefits Metso is an equal opportunity employer and encourages applications from a diverse range of suitably qualified candidates.    

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com