Backlog and Exception management specialist

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 

INTRODUCTION:

We are pleased to invite expressions of interest from employees across APA for newly created roles within the Backlog and Exception Management (BEM) function.

This is an exciting opportunity to be part of a key transformation that will strengthen how we manage backlog, improve delivery performance, and enhance customer trust across the region.

About the Role

The Backlog & Exception Management Specialist plays a critical role in managing and improving backlog execution across the Market Area.

Backlog represents all open customer commitments with execution risk, and effective management requires structured prioritisation, clear ownership, and disciplined escalation.

In this role, you will work closely with Customer Service, Supply Chain, Logistics, and Operations to ensure backlog is actively managed, exceptions are resolved, and customer commitments are delivered. 

WHAT YOU'LL DO :

  As a BEM Specialist, you will:

• Manage daily backlog execution, including monitoring backlog health, ageing, and risks
• Identify and prioritise exception cases, ensuring timely resolution and escalation
• Support accurate ATP and customer-date management
• Coordinate expediting activities for critical customer orders
• Provide visibility through backlog reporting, analytics, and KPIs
• Drive structured escalation where customer commitments are at risk
• Work cross-functionally to align execution across Business Areas and Market Areas
• Contribute to continuous improvement of backlog processes, data quality, and governance

WHO YOU ARE:

We are seeking candidates who demonstrate:

• Experience in Customer Service, Supply Chain, Logistics, or Operations
• Strong understanding of order execution, backlog management, or customer delivery processes
• Ability to prioritise effectively in a fast-paced, complex environment
• Confidence in managing escalations and working across multiple stakeholders
• Analytical mindset with attention to data accuracy and detail
• Strong communication skills and customer focus
• A proactive approach to problem-solving and continuous improvement

Why Join BEM?

The BEM function is being established to create:

• One consistent approach to backlog management across APA
• Clear ownership, governance, and escalation pathways
• Improved delivery reliability and customer confidence
• A more proactive, data-driven way of working

This is a unique opportunity to:

• Be part of shaping a new operating model
• Build valuable capability in backlog and exception management
• Work across functions and gain broader business exposure
• Contribute directly to improving customer outcomes

WHAT’S IN IT FOR YOU?

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Comprehensive medical insurance benefits Metso is an equal opportunity employer and encourages applications from a diverse range of suitably qualified candidates.    

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com