Customer Service Representative

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 10/31/2025

Introduction

We are seeking a Customer Service Representative to join our Market Area Sales and Service Mexico team. You will be responsible to perform all necessary functions to ensure customer satisfaction.  Primary activities include evaluation of customer inquiries and compatibility with Metso parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion, you will report to the Manager, Customer Service.

This position is mainly located in Irapuato, Guanajuato MX.

Team you belong to:

You will join a team of Customer Service experts dedicated to providing solutions to Sales Manager and Customers.

We work closely with internal stakeholders, such as Sale Account Managers and Technical Sales Support. Our team culture is all about providing the best solutions for the customer and stakeholders. 

What you’ll do:

• Make an Impact: Provide exceptional service to end-users and sales managers by handling purchase orders, pricing requests, and technical queries with expertise and efficiency.
• Lead with Quality: Ensure that customer inquiries and proposals are processed quickly and accurately, and manage sales order entry and coordination to meet customer expectations.
• Collaborate Across Teams: Work closely with Sales Managers, Account Managers, Purchasing, Engineering, and Production to ensure timely and cost-effective solutions for all customer needs.
• Be a Problem Solver: Proactively address and resolve any customer concerns or challenges while maintaining the highest standards of professionalism and customer care.
• Drive Success: Expedite proposals and coordinate activities with various departments to meet delivery requirements and customer timelines.

Who you are:

• Customer-Centric: You understand the importance of delivering exceptional service and have a passion for making customers happy.
• A Clear Communicator: You have strong verbal and written communication skills and are able to articulate information clearly to both customers and internal teams.
• Detail-Oriented: With your knowledge of engineering drawings, business transactions, and technical specifications, you’re able to make informed decisions and provide accurate pricing, quotes, and solutions.
• Adaptable & Solutions-Focused: You remain calm under pressure and can actively engage in problem-solving while balancing multiple priorities.
• Tech-Savvy: Proficient in Excel, Word, PowerPoint, and experience with SAP (SD and MM modules) is a plus.

What's in it for you:

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, Major medical insurance, healthy living rewards, mental well-being services.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. 
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch:

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, you can call Samuel Méndez, HR Manager at samuel.mendez@metso.com

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com