Demand & Backlog Coordinator - Australia

Primary Location:

Henderson, WA, AU

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 04/07/2026

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Only those with full working right in Australia need apply.

Introduction to the Role

Strategically manage repair's part demand, inventory flow and backlog, coordinating with global logistics to guarantee timely part availability. This role safeguards operational continuity, minimizes backlog, and enables the Repair Centres to meet service expectations and customer commitments. This role is full time Monday to Friday and reports to the Service Coordination & Estimation Manager.

What you will do

Analyze Repair Demand Trends and continuously assess historical and forecasted repair volumes to identify demand fluctuations and prioritize parts acquisition planning.
Initiate Internal Part Requests to Warehouse. Generate timely and accurate internal orders based on repair schedules, ensuring the warehouse is equipped to meet repair center needs.
Coordinate with Global Logistics to expedite parts. Liaise with the Global Logistics organization to monitor shipments, expedite delivery of critical components, and resolve any delays proactively.
Ensure on-time parts availability for repair operations track part availability against repair timelines, flag potential risks, and implement contingency actions to maintain service levels and customer satisfaction.
Collaborate cross-functionally to minimize backlog. Partner with Planning, Procurement, and Repair Operations teams to align priorities, optimize inventory flow, and reduce backlog impact on delivery performance.
Repair service planning and work order management, working closely with the production, quality, parts/logistics teams and external vendors to ensure on-time delivery within scope and budget.
Conduct data analysis, service demand forecasting and budgeting

What you will need to succeed

Ability to read and interpret documents such as drawing, safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Repairs Experience and associated skills
Customer liaison skills
Planning and scheduling skills
Good communication skills
Problem solving skills
Competence in Microsoft office tools

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

WHAT’S IN IT FOR YOU?

Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
A work environment where safety is always the number one priority – both your physical and mental health is our priority
A competitive base salary reflective of your skills and experience with annual incentive program
Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
Gender neutral parental leave - 18 weeks paid in full
Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
Comprehensive medical benefits including discounted private health insurance for employees and immediate family
Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com