Senior Specialist - Backlog & Exception Management

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 

Position-Sr. Specialist, Backlog & Exception Management

About the Role

The Backlog & Exception Management Specialist plays a critical role in managing and improving backlog execution across the Market Area.

Backlog represents all open customer commitments with execution risk, and effective management requires structured prioritisation, clear ownership, and disciplined escalation.

In this role, you will work closely with Customer Service, Supply Chain, Logistics, and Operations to ensure backlog is actively managed, exceptions are resolved, and customer commitments are delivered.

Key Responsibilities

In this role, you will:

• Manage daily backlog execution, including monitoring backlog health, ageing, and risks
• Identify and prioritise exception cases, ensuring timely resolution and escalation
• Support accurate ATP and customer-date management
• Proactive actions to monitor the orders and ensure all the timely actions to meet on-time delivery.
• Data accuracy by identifying the gaps and improvement actions.
• Coordinate with sales/customer service teams to expedite the net sales activities.
• Coordinate expediting activities for critical customer orders
• Provide visibility through backlog reporting, analytics, and KPIs
• Drive structured escalation where customer commitments are at risk
• Work cross-functionally to align execution across Business Areas and Market Areas

What We Are Looking For

We are seeking candidates who demonstrate:

• 5-6 years of experience in Customer Service, Supply Chain, Logistics, or Operations
• Strong understanding of order execution, backlog management, or customer delivery processes
• Ability to prioritise effectively in a fast-paced, complex environment
• SAP S/4 HANA or similar ERP experience
• Confidence in managing escalations and working across multiple stakeholders
• Analytical mindset with attention to data accuracy and detail
• Strong communication skills and customer focus
• A proactive approach to problem-solving and continuous improvement

Why Join BEM?

The BEM function is being established to create:

• One consistent approach to backlog management
• Clear ownership, governance, and escalation pathways
• Improved delivery reliability and customer confidence
• A more proactive, data-driven way of working

This is a unique opportunity to:

• Be part of shaping a new operating model
• Build valuable capability in backlog and exception management
• Work across functions and gain broader business exposure
• Contribute directly to improving customer outcomes

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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