Deputy General Manager - BMH Technical Support

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Introduction

We are seeking a DGM – Technical Support, BMH to join our Provide advanced technical support for Metso Bulk Materials Handling product offerings (including railcar handling equipment, apron feeders, stackers, reclaimers, conveyors, and associated material handling systems) across the full equipment lifecycle. This role operates with high autonomy and accountability and serves as a technical authority for complex system issues, escalations, and strategic initiatives. This role owns complex technical cases from intake through resolution, delivers structured troubleshooting and root-cause analysis, supports installation/commissioning when required, and drives knowledge capture and continuous improvement to reduce customer downtime and improve reliability, safety, and quality outcomes.

In this position, you will report to Director – BMH Application Engineering and Technical Support.

This position is mainly located in Gurugram, however, it may involves up to 30% of travel to Customer Site basis requirements.

Team you belong to

You will join a team of Experts from Market Areas, Field Service, Product Line/Engineering, Quality, Supply Chain, Project Management, and Technical Sales Support to ensure timely, technically sound solutions.

What you’ll do

• Own and manage technical cases end-to-end (intake → triage → investigation → resolution or formal handover), ensuring accurate documentation, structured follow-up, and knowledge capture in approved systems.
• Provide high-level technical expertise in troubleshooting, diagnosis, repair/rectification, operation and maintenance, and performance optimization for assigned equipment and associated mechanical and/or automation systems.
• Perform failure analysis and structured Root Cause Analysis (RCA), define corrective and preventive actions, and communicate systemic issues (VOC) to Engineering/Product teams for design, process, or documentation improvements.
• Support installation, commissioning, start-up, and ramp-up activities as required, including complex technical escalations and on-site interventions.
• Provide engineering support for aftermarket/service projects (spare parts, retrofits, modernization, upgrades, service campaigns), including evaluation of repair procedures and recommendations for long-term reliability improvements.
• Support warranty claim evaluations, quality deviations, and formal customer complaints by providing technical assessments, recommended resolutions, and follow-up actions.
• Develop and maintain technical knowledge assets: troubleshooting guides, service work instructions, manuals/service workbooks, service bulletins/technical bulletins, resolution databases, and training materials.
• Contribute to technical training delivery (internal/external), including participation in certification or competency programs as applicable.
• Identify lifecycle service and upgrade opportunities during technical engagements and support conversion into technically feasible proposals in cooperation with Sales/Project teams.
• Participate in remote support programs and on-call rotations (including 24/7 coverage where applicable) to meet agreed response and resolution times.
• Ensure full compliance with QEHS and site safety requirements; complete risk assessments and follow safe work practices at all times.

Who you are

• Bachelor’s degree in Mechanical, Electrical, Automation, Metallurgy, Process Engineering, or related discipline (or equivalent industry experience).
• Demonstrated expertise in troubleshooting heavy industrial equipment and/or associated automation systems in process industries.
• Experience supporting commissioning, field service, or aftermarket environments; ability to work effectively in industrial plant conditions.
• Strong analytical, structured problem-solving capability (RCA), and clear customer-facing communication skills.
• Ability to collaborate across global, cross-functional teams and work independently in a dynamic environment.
• Willingness and ability to travel domestically and internationally as required.  Up to 20% travel may be required.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, mental well-being services, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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