Technical Sales Support - Screening Media

JOB TITLE: TECHNICAL SALES SUPPORT ENGINEER – SCREEN MEDIA SOLUTIONS, MA AFRICA, BASED IN CENTURION, GAUTENG

We are seeking a Technical Sales Support Engineer – Screen Media Solutions – MA Africa. The successful candidate will assure a high competence to give adequate specialist product and application support within Metso, and towards end users. Primary activities will include product support of the Screen Media portfolio, technical/field support, application and process support, warranty support, and price support. 

The Technical Sales Support Engineer will participate with and assist the MA sales team to develop a jointly owned product sales strategy and action plans for the related products for the specific market area. 

In terms of the high service and support level, the Technical Sales Support Engineer will liaise with the supply operations, Global PL functions and the MA sales team. In addition, the Technical Sales Support Engineer will conduct product training programs both internal and external.

The Technical Sales Support Engineer is considered an extension of the global PL Product Support role. 

The Technical Sales Support Engineer should also manage, plan and execute on-site installation supervision, as well as process and performance inspections.

In this position, you will report directly to the Head of Screening - TSS

This position is mainly located in Centurion, Gauteng.

 TEAM YOU’LL BELONG TO

You will join our Technical Sales Support team and work closely with internal and external stakeholders, such as Clients, Managers, Internal Staff, Suppliers and Customer Sales Relationships & Client Base.

WHAT YOU WILL DO

• Drafting of Technical proposals and engineering support
• Application and process support
• Warranty support and problem solving
• Installation and Inspection support on site 
• Market analyses regarding competitor activity market and pricing trends, etc 
• Pricing support to MA Sales team, and support and coordination on complex quotations 
• Product selection and product configuration support for complex applications as well as product line rules for service life guarantees, Product margin etc
• Enhance MA team knowledge of the related products via regular product updates, technical support and competency development by providing internal product training programs   
• Enhance end customers knowledge of the related products by providing external product training programs
• Implement the Global Product Line strategy with MA team. Regional Technical Support manager, will be an extension of Global Product line in the area
• Assist MA to develop jointly owned MA Sales plans and implement strategies to achieve these 
• Work with the MA sales teams to identify new business opportunities on the related products 
• Establish and maintain a good company image by ensuring all Metso customer contact points get high competence application, process and up-to-date product support
• Regularly travel with MA resources to present technical proposals to support MA sales efforts 
• Plan end customer visits aligned with the MA sales team 
• Extensive travel within designated regions, as well as international travel 
• Perform other duties as assigned by management from time to time

WHO YOU ARE

• Matric (Grade 12)
• Minimum 5 plus years’ field experience in the related products and screening field
• Very high demand on up-to-date technical product specialist knowledge   
• Very high demand on process and application knowledge 
• Experience in complex matrix relationships 
• High understanding of and experience of support role 
• A strong understanding of core processes of the Metso customer base 

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

• Position requires support management expertise, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
• High sense of urgency and passion for service and support   
• Supervision skills   
• Strong relationship building skills, a bias for action and detail-oriented behaviors
• A high level of computer skills is essential – Excel, Word, PowerPoint 
• Highly motivated individual with the ability to work autonomously, under stress and to meet
• deadlines
• Must be capable of effectively and accurately working on several projects at one time,
• organizing and prioritizing tasks and working in a fast-paced environment 
• Strong communication, co-operation, interpersonal and presentation skills to manage internal
• and external interfaces
• While performing the duties of this job, the employee is regularly required to sit; use hands

and fingers; reach with hands and arms; and talk or hear

• The employee is regularly required to stand, walk, climb and balance                         
• The employee must occasionally lift and/or move up to 30 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision,

peripheral vision, depth perception, and ability to adjust focus 

• Use of keyboards, telephones, copiers, telefax, visits and movement through shops, and travel
• experiences 
• Climbing stairs, ladders, scaffolds at jobsites and customer facilities
• Full drivers’ license with clean drivers record 

 WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
• Compensation and rewards - Global incentive program tied to business and performance targets
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

GET IN TOUCH

Want to rise above the possible with us?

• Go to our website www.metso.com, click on careers and start your application