Service Manager, Reporting & Analytics

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 05/10/2026

Introduction

We are seeking a Service Manager, Reporting & Analytics to join our Metso IT Reporting & Analytics applications team. You will be responsible for managing IT service providers and their delivery and establishing and maintaining strong relationships with internal and external stakeholders, which involves insuring quality of services and continuous improvement of it. Your role plays a crucial part in reporting & analytics applications area, which will contribute to Metso’s reporting, analytics and data warehousing capabilities. In this position, you will report to Director, Corporate Functions Applications, located in Finland. 

This position is mainly located in Espoo or Tampere, but we are happy to offer flexible working arrangements, including hybrid options. Role might involve up to 10-15% of travel both in Finland and abroad.

Team you belong to

You will join a team of IT Reporting & Analytics professionals who are passionate about enabling customer success. We are currently working on numerous projects, programs and advanced support services. We work closely with internal and external stakeholders across Metso’s businesses, functions and IT teams, IT service partners and IT vendors. Our team culture is all about Getting it done – together. The members in our team are based in Espoo and Tampere, Finland.

What you’ll do

• Manage IT service providers and ensure quality service delivery to stakeholders.
• Perform vendor, IT contract, and license management activities to optimize services.
• Monitor IT service costs and influence license optimization decisions to optimize costs.
• Drive continual improvement of IT services together with service providers and stakeholders.
• Stay updated on service development and technology trends and contribute to experimentations.
• Ensure smooth handover of application developments to support teams.
• Report IT progress and coordinate, approve, and report service providers’ work.

Who you are

• IT Service Management (ITSM) Knowledge: Proficient in ITIL managing IT services effectively.
• Experienced in reporting, analytics and data warehouse solutions and related IT services.
• Vendor and IT Contract Management: Skilled in negotiating, managing, and optimizing vendor contracts and licenses with relevant IT sourcing contribution experience.
• Experience in monitoring and optimizing IT service costs, including license optimization.
• Experience in developing and implementing IT tools and processes, including DevOps, ITIL, and Agile methodologies.
• Strong verbal and written communication skills to effectively interact with stakeholders and service providers.
• Ability to establish and maintain strong relationships with internal and external stakeholders.
• Proactive in identifying and resolving issues, with the ability to adapt to changing technologies and business requirements to ensure smooth service delivery.
• Focused on delivering high-quality service and achieving customer satisfaction.
• Ability to analyze data and trends to make informed decisions and optimize services.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, bicycle benefits, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact Katriina Heiskanen, Director, Corporate Functions Applications, Metso IT, at katriina.heiskanen(at)metso.com.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com