Service Manager, Enterprise Networks

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 08/03/2025

Location: Espoo or Tampere, Finland
Salary range: 5,000–6,000 €/month (the final offer will depend on the skills and experience demonstrated during the interviews) 
Working model: Hybrid 

Introduction

Are you ready to be part of a world-class IT team in a future Tier-1 company? We’re excited to offer a great opportunity to join Metso as our new Service Manager for Enterprise Networks.

In this global role, you will take end-to-end ownership of Metso’s Enterprise Network services. You will ensure operational excellence while driving development and continuous improvement through Agile methodologies. Working closely with both internal and external stakeholders, you’ll play a key role in shaping the future of Metso’s network services.

Security is at the heart of this position. You’ll be responsible for implementing and maintaining security best practices and ensuring our global network remains secure. This is a hands-on role where you’ll lead service design, architecture, and management in collaboration with engineers and partners.

The Team You’ll Join

You’ll be part of a team of network services professionals and report directly to Tommi Loponen, Head of Network Services. While you won’t have direct reports, you will influence cross-functional teams and collaborate with global stakeholders in a matrixed environment. Our network spans 51 countries and up to 150 locations.

What You’ll Do

As Service Manager, you’ll lead the delivery, development, and management of our Networking Services, with a strong focus on network security. You’ll also manage relationships with vendors, partners, and internal stakeholders throughout the service lifecycle.

Service & Technology Strategy
•    Network Services Portfolio management, including the pipeline, operational Service Catalog, and service and technology retirement activities.
•    Network Security Services Demand, Capacity, and Availability management.
Service & Technology Design
•    Ensuring Network Services architecture and technologies are fit for purpose, optimally designed, developed, and improved, while aligning with Metso’s goals and industry best practices. 
Service & Technology Transition
•    Ensuring new Network Services technologies and services, as well as changes to existing services, are transitioned into production in a controlled manner, following Metso's project management methodologies and minimizing risk to the business and its operations.
•    Ensuring that Network Services assets and configurations are properly managed (Service Asset and Configuration Management) and documented.
Service Operations
•    Ensuring the success of Network Services: Incident, Event, Problem, Change, Knowledge Management, and Request Fulfillment activities.
•    Ensuring agreed service levels and quality for all Network Services are maintained.
•    Ensuring the end-to-end security of Network Services configurations and environments.
Continuous Service Improvement
•    Ensuring all Network Security Services are fit for purpose and running optimally.
•    Ensuring all Network Security Services meet the agreed security policies and practices.

Who You Are

•    A broad understanding of Network services, such as SDWAN, SSE/SASE, and Firewalls.
•    Strong understanding of practical security measures and IT Security principles, particularly in the network domain.
•    At least 5-8 years’ experience in various IT infrastructure, network, or security roles.
•    You can demonstrate a strong grasp of network security risks and how to manage them effectively.
•    Good understanding of ITIL and other infrastructure-related frameworks and best practices.
•    Experience with Agile methodologies (Scrum, Kanban) is seen as an advantage.
•    You are fluent in both written and spoken English

What's In It For You

•    An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
•    Wellbeing and safety - Enjoy occupational healthcare, generous benefits plan, mental well-being services, on-site gym (Espoo), and engagement surveys.
•    Compensation and rewards - Global incentive program tied to business and performance targets, and meal benefits.
•    Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
•    A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. 
•    Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
•    Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get In Touch

To apply, please submit your application through the Metso Careers page by August 3, 2025. We will begin reviewing applications on August 4.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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